43 Customer Service Supervisor Jobs in Plymouth, MN
Wagner Spray Tech is Hiring a Customer Service Supervisor Near Plymouth, MN
Position Objective:
Leads the day-to-day operations of the Consumer Product Support Team. Manages various methods of Consumer Customer Contact across multiple platforms. Trains and coaches the team members of the Product Support team. Drives Consumer Customer Experience improvements. SAP Key User and point of contact.
Accountabilities:
- Manages all day-to-day tasks related to the Product Support team, including but not limited to: Phone coverage, customer emails, chat, NPS, online Q&A and Product Reviews, return order processing, credit card order processing etc
- Supervising and supporting the Product Support Team. Interviews, trains and coaches team members. Supports team members with difficult customer situations or advanced troubleshooting.
Product Support Team Objectives:
- Delegates day to day tasks in an effort to focus on Customer Experience enhancements and further develop team members.
- Leads and drives improvements to the Consumer Customer Experience, including NPS.
- Actively participates in NPD teams and projects. Responsible for ensuring the team is prepared for Product Launches with product training, and supported with manuals and service parts.
- Represents the team across functions as the Voice-of-the-Customer
- Undertakes and drives projects to completion that support the function of the Consumer Product Support Team.
Support Continuous Improvement:
- Is a leader of the Customer Centricity core value, is a customer advocate, and drives 100% customer satisfaction.
- Other duties and projects as assigned
Relationship to others:
- Direct supervision of 5 Product Support team members.
- Responsible for creating and maintaining positive lines of communication across many functions including; Customer Service, Marketing, Engineering, Product Management, Quality, and Procurement.
Dimensions of Position:
Fosters a positive team atmosphere focused on coaching and developing team members. Drives a customer-focused mentality aimed at keeping customers satisfied. Is a reliable, dependable, and willing leader in which the team can turn to for assistance. Seeks out and demands support from other teams, so that the team can offer world class Product Support. Is empowered to lead the team and make decisions. A project and task focused position addressing the needs of the team, enhancing the Customer Experience, and growing the influence of the Product Support team throughout the organization.
Knowledge, Skills, and Abilities:
- Education
- Associate Degree in a business-related field or equivalent experience.
- Experience
- Minimum 5 years of customer service experience or related role. Supervisory experience is a plus.
- Skills/Abilities Required
- Customer Centric attitude
- Excels at time management and delegation
- Excels with organizational skills
- Focused and Independent
- Advanced communication skills. Written and spoken.
- Demonstrated ability to persuade, influence, and gain cooperation across teams
- Requires intermediate computer skills including Microsoft Word, Excel, and Powerpoint, Outlook etc.
- SAP Experience
- Requires active listening, speaking, teamwork, and multitasking skills.
- Must be service oriented with the willingness to actively look for ways to help people.
- Mechanical aptitude with good visualizing skills
Job Summary
Full Time
Specialty Trade in Construction
$86k-116k (estimate)
05/13/2024
07/10/2024
wagnerspraytech.com
ELGIN, IL
<25
1953
HUBERT RIEK
<$5M
Specialty Trade in Construction
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About Wagner Spray Tech
About Wagner SprayTech Wagner Spray Tech Americas is part of the Decorative Finishing division. We cover Canada, USA, Latin and South America. These products are Designed, Engineered, and Assembled here in Plymouth with a large 220,000 square foot distribution center in Otsego. These products are sold and shipped worldwide. The Decorative Finishing division has three product lines. DECORATIVE FINISHING (Consumer) Paint spraying equipment, paint rollers, and steam wallpaper-steamers for the do-it-yourself market PROFESSIONAL FINISHING (Contractor) Paint spray equipment for the application of v...arnishes, emulsions, and plaster in the contractor business PERSONAL CARE Spraying equipment for the skin treatment application (Sun Tanning) Our Vision: We are the most innovative company in fluid and powder applications in everything we do. Our Mission: We bring color, protection and functions to surfaces. Our Values: OPEN - We are open to change and innovation. ACCOUNTABLE - We hold ourselves accountable for our actions. PROGRESSIVE - We want to continuously improve in everything we do. COORPERATIVE - We treat our employees, our customers, our suppliers and all other stakeholders as partners. CUSTOMER CENTRIC: The customer is our focus. For more information, visit wagnerspraytech.com, Facebook.com/WagnerPainting, youtube.com/WagnerPainting or follow @WagnerSprayTech on Twitter & Pinterest http://pinterest.com/wagnerspraytech/ http://www.finish.wagnerspraytech.com/
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The job skills required for Customer Service Supervisor include Customer Service, Time Management, Teamwork, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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