10 Customer Support Supervisor Jobs in Plymouth, MN
J.Wagner GmbH is Hiring a Customer Support Supervisor Near Plymouth, MN
WAGNER - Powered by Talents
With more than 2,000 employees at 21 locations worldwide, we are one of the market-leading manufacturers of innovative coating technology. Do-it-yourselfers, craftsmen and industrial customers all over the world trust in our innovative products, resource-saving technologies and our personal, fast service. We know that inspiring technology only comes from inspired people. In our quest for ever new, forward-looking technologies, we therefore need talented people who think and act like us: enthusiastic all-rounders, thinkers and doers, technicians and tinkerers who, in all their diversity, respect, trust and complement each other in order to shape the future of coating technology together.
Sounds convincing? Then convince us! We look forward to receiving your application.
Customer Support Supervisor
- Manages all day-to-day tasks related to the Product Support team, including but not limited to: Phone coverage, customer emails, chat, NPS, online Q&A and Product Reviews, return order processing, credit card order processing etc
- Supervising and supporting the Product Support Team. Interviews, trains and coaches team members. Supports team members with difficult customer situations or advanced troubleshooting.
- Delegates day to day tasks in an effort to focus on Customer Experience enhancements and further develop team members.
- Leads and drives improvements to the Consumer Customer Experience, including NPS.
- Actively participates in NPD teams and projects. Responsible for ensuring the team is prepared for Product Launches with product training, and supported with manuals and service parts.
- Represents the team across functions as the Voice-of-the-Customer
- Undertakes and drives projects to completion that support the function of the Consumer Product Support Team.
- Is a leader of the Customer Centricity core value, is a customer advocate, and drives 100% customer satisfaction.
- Other duties and projects as assigned
- Direct supervision of 5 Product Support team members.
- Responsible for creating and maintaining positive lines of communication across many functions including; Customer Service, Marketing, Engineering, Product Management, Quality, and Procurement.
- Education
- Associate Degree in a business-related field or equivalent experience.
- Experience
- Minimum 5 years of customer service experience or related role. Supervisory experience is a plus.
- Skills/Abilities Required
- Customer Centric attitude
- Excels at time management and delegation
- Excels with organizational skills
- Focused and Independent
- Advanced communication skills. Written and spoken.
- Demonstrated ability to persuade, influence, and gain cooperation across teams
- Requires intermediate computer skills including Microsoft Word, Excel, and Powerpoint, Outlook etc.
- SAP Experience
- Requires active listening, speaking, teamwork, and multitasking skills.
- Must be service oriented with the willingness to actively look for ways to help people.
- Mechanical aptitude with good visualizing skills
Job Summary
Full Time
Wholesale
$71k-92k (estimate)
05/09/2024
07/07/2024
wagner-group.com
NEBEL, MIDTJYLLAND
200 - 500
1947
ROLAND FROTSCHER
<$5M
Wholesale
Related Companies
The job skills required for Customer Support Supervisor include Customer Service, Futures, Customer Support, Time Management, Teamwork, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Supervisor positions, which can be used as a reference in future career path planning. As a Customer Support Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Supervisor. You can explore the career advancement for a Customer Support Supervisor below and select your interested title to get hiring information.
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