44 Customer Service Representative (FT) Jobs in Plymouth, MN
iQor is Hiring a Customer Service Representative (FT) Near Plymouth, MN
- Full-time.
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
- Medical, Dental & Vision Insurance.
- Employer-paid Life Insurance and Voluntary Life Insurance.
- Short and Long Term Disability.
- Hospital Indemnity and Accident Insurance.
- Critical Illness Insurance.
- Health Savings Accounts.
- Pet Insurance.
- Legal Insurance Plan.
- Prescription Savings Card program.
- 401k.
- Paid Time off.
- Paid Sick time.
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for the first-call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one-call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our client's products and services.
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
- Must have the ability to work independently and in a team environment.
- Problem-solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Ability To:
- Speak and sit for extended periods of time.
- Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
- Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
- Carry or lift objects up to 10 lbs.
- Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
- Occasionally bend, reach, kneel, or twist for minimal periods of time.
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.
Job Summary
Full Time
IT Outsourcing & Consulting
$36k-46k (estimate)
04/01/2023
05/15/2024
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
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About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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The job skills required for Customer Service Representative (FT) include Customer Service, Call Center, Problem Solving, Customer Support, Life Insurance, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (FT) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (FT), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (FT). You can explore the career advancement for a Customer Service Representative (FT) below and select your interested title to get hiring information.
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