Seacole-CRC, LLC of Plymouth, MN is a diversified chemical manufacturing and distribution company offering essential products and services to a wide variety of markets worldwide. We deliver exceptional value to our customers by offering a unique mix of technical expertise, attentive customer service and trouble-free logistics.

We are currently looking for a Customer Service Representative to join our team. If you are a proactive problem-solver with a passion for delivering exceptional customer service, then this could be the job for you. The ideal candidate should enjoy working in a collaborative environment and working as a team, providing excellent customer service. We take pride in our work, our employees, and our customers, and we are looking for someone who is excited to join our team!

Seacole is an EOE, offering a competitive compensation package, great benefits, and comprehensive training.

Key Responsibilities:

Customer Inquiry Management - Inbound and Outbound Communication:

• Handle incoming calls and emails from customers promptly and professionally.
• Engage with customers to understand their needs and provide accurate information.
• Send order confirmations: Confirm details of customer orders.
• Order Status: Keep customers informed about their order progress.
• Shipment Tracking: Assist with tracking shipments.
• Backorders: Communicate anticipated availability.
• Order Changes: Process modifications efficiently.

Order Management:

• Ensure the accuracy and timeliness of all order entry.
• Obtain freight quotes and coordinate with logistics.
• Monitor the daily open sales order report to ensure timely delivery of all orders.
• Process customer credits and returns in accordance with company policies.

Collaboration and Relationship Building:

• Work closely with other departments (such as logistics, sales, and purchasing) to resolve customer issues.
• Foster strong relationships across teams to enhance overall customer service.
• Issue Escalation:
• Identify and escalate complex issues to the appropriate department or management.
• Follow established procedures to address customer concerns effectively.

Qualifications:

• Education: High school diploma or equivalent; college degree preferred
• Experience: 2 years’ experience in Customer Service and Order Entry, manufacturing industry experience a plus
• Communication Skills: Excellent verbal and written communication skills
• Attention to Detail: Accuracy is essential in order processing and customer interactions.
• Collaborative Approach: Ability to work collaboratively with colleagues across departments.
• Problem-Solving: Proactive problem-solving skills to address customer inquiries effectively.
• Adaptability: Comfortable working in a fast-paced environment.
• Technical Skills: Microsoft Office skills; experience with ERP systems a plus

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 2 years (Preferred)
• Order Entry: 2 years (Preferred)

Work Location: In person