Job Title : Desktop Support L2

Location: Santa Clara ,CA

Duration: Long term

Job Type : Contract (We can consider - W2 / C2C )

Responsibilities:

Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

• Develop a technical understanding of corporate IT environment so you can effectively support our users.
• Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.
• Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.
• Work to automate maintenance tasks.
• Develop solutions which empower users to solve problems on their own and document the solutions
• Help to plan HW and SW allocation ahead of time, especially for new employees
• PC/Laptop refresh machine build with Admin duties.
• Picking up Global IT Desktop tickets
• Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support
• Check/refurbish/reimage/proactive check a dozen user laptops
• Supervising 3rd party vendors
• Define mobile contract needs
• Procurement duties

For this, you need a deep understanding and experience with:

• Windows laptop administration and problem solving
• Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN
• Microsoft Autopilot
• TCP/IP networking setup and solutions to common configuration problems
• DNS, NIS, and DHCP administration
• Jam F and Intune

Thanks & Regards

Rajan

Lead Talent Acquisition| Vminds Technologies Inc |

Rajan@vmindstech.com

Mobile: 1 508-578-8311

508-356-5399 Ext (107)

225 Cedar Hill St, Suite 200, Marlborough, MA 01752

Job Type: Contract

Experience level:

• 10 years
• 11 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person