Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

What you’ll be doing:

o Develop a technical understanding of corporate IT environment so you can effectively support our users.

o Answer to local and remote users’ configuration questions and other requests, helping them to solve problems.

o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.

o Work to automate maintenance tasks.

o Develop solutions which empower users to solve problems on their own and document the solutions

o Help to plan HW and SW allocation ahead of time, especially for new employees

o PC/Laptop refresh machine build with Admin duties.

o Picking up Global IT Desktop tickets

o Office move installing APs, phones, Monitors, the move, meeting room TVs setup, support

o Check/refurbish/reimage/proactive check a dozen user laptops

o Supervising 3rd party vendors

o Define mobile contract needs

o Procurement duties

For this, you need a deep understanding and experience with:

o Windows laptop administration and problem solving

o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN

o Microsoft Autopilot

o TCP/IP networking setup and solutions to common configuration problems

o DNS, NIS, and DHCP administration

o Jam F and Intune

What else we need to see:

o Fluent English Speaker.

o A passionate dedication to providing excellence in IT support to your users

o User application experience in a PC and mobile environment

o Good all round user support in a global office environment

o Be familiar with a ticketing system for user requests.

o Have great personable skills and a good communicator

o Someone who is helpful with a can do attitude

o Always willing to learn new things and willing to learn from mistakes

o Good organization and communication skills