Title : L2 MACSupport

Location : SantaClara CA Onsite

Contract

Updated JD

What You will be doing :

Handle tiered tickets and escalations providing onsite andremote assistance for Windows Mac Linux iOS and Android platformsas needed.

IT Inventory : Responsible forprocuring managing and tracking IT assets including inventory andconsumables while contributing to demand planningstrategies.

Compliance and Vendor Engagement : Collaborate with engineering for audit compliance ensuringadherence to standards in hardware management and oversee vendorengagements meeting KPIs and service level agreements.

Continuous Improvement Initiatives : Identify recurring issuesdocument processes for global adoption manage IT deployment foroffice buildouts and explore new technologies / methodologies toenhance operations.

UserCentric Solutions : Anticipate local user needs create systems to streamline requestsand develop tools to reduce ticket submissions whereverpossible.

Bachelors degree or equivalentexperience in information systems or related field

Proven history of administration and support of EnterpriseWindows environments analyzing troubleshooting and resolving issuesthen creating mitigation strategies.

Strongjudgment problemsolving and decisionmaking abilities

Exceptional communication skills and the ability to growrelationships and rapport.

The ability totranslate between technical details and the realworld impact theyhave.

Nice to have :

Phenomenal personal and interpersonal skills

Proven Windows10 / 11 Office 365 Android iOS Mac and Linux experience

PowerShell or other scripting and automationskills

Experience managing medium to large scaleIT projects.

Last updated : 2024-05-13