• Work with General Manager to ensure the internal operations are prepared and completed from scheduling to event planning. This includes attending weekly (online) team meetings and mentoring sessions.
• Delight our clients and exceed their expectations with above-and-beyond service and communication.
• Support fellow team members with a proactive and can-do attitude.
• Managing more than one email inbox and responding in a timely manner that delights and creates a positive impression of our company.
• Provide guidance and support to faculty members with scheduling and enrollment.
• Managing all payment processing and memberships inquiries for our students enrolled and students beginning their journey in music.
• Communicating with families and students to maintain their relationship with our company.
• Managing billing and payment processing and resolving issues efficiently.
• Concisely address student questions related to private lessons, classes, and overall company experience.
• Event planning and organizing for bi-annual recitals and summer
• Collaborate with General Manager to track and provide an accurate database for students and families.
• Enhance the enrollment experience for new students with your personable skills and professionalism and organization.
• Proactively maintaining relationships with students and families through engaging and bonding to retain for long-term retention.
• Maintain calendars up to date and accurate on a daily basis.
• Be the face and main contact person for our company and the go-to person for enrollment inquiries.

• A true desire to serve and align with our mission to foster the confidence and creativity in students of all ages. Your role is an essential part of the experience to provide our students and families the full experience of our goal of music education. You understand that caring for and serving our team and students to the highest priority. You always want people — not matter who it is — to have the best experience. This includes anticipating their needs and bring a WOW-Factor to your interactions with team and students. We want everyone to leave with a smile!
• A dedication to excellence. You strive to exceed your tasks goals and hold yourself to the highest standards of excellence. You are quick to identify gaps and resolve them in a timely manner.
• An eye for detail. You are an expert at detail and ensure the seamless experience. We need someone We need someone who is able to keep an eye on the vision of the company whilst creating order from the daily demands and deliver in a timely manner. You are productive and powerful at planning. When deadlines approach, you rise to meet them.
• Fast tech learning. We are multi-platform company, and we ask you learn the software quickly. Experience in Google Drive and Apple products is a plus.
• Incredible communication skills. You are outstanding at maintaining relationships with students and families. You take personal responsibility for your actions and pride yourself on your integrity. You are friendly, enthusiastic, warm personality, and find it easy to connect with people.
• We are close-knit team who work hard but have a lot of fun along the way. We are seeking someone to join us who is as passionate as we are!

Job Summary