BASIC PURPOSE:
Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.

FUNCTIONS/REPSONSIBILITIES:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Inventory guest room keys according to policy and request re-keying as necessary.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment
• Perform Night Audit functions as needed, and/or as requested by supervisor
• Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts.
• When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person