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34 Full-Time Guest Service Agent Jobs in Philadelphia, PA

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Homewood Suites - University City
Philadelphia, PA | Full Time
$32k-43k (estimate)
1 Week Ago
Kimpton Hotels & Restaurants
Philadelphia, PA | Full Time
$30k-39k (estimate)
6 Days Ago
Hampton Inn - Philadelphia
Philadelphia, PA | Full Time
$33k-46k (estimate)
Just Posted
Visit Philadelphia
Philadelphia, PA | Full Time
$29k-38k (estimate)
8 Months Ago
Rittenhouse Hotel
Philadelphia, PA | Full Time
$29k-39k (estimate)
2 Months Ago
AccorHotel
Philadelphia, PA | Full Time
$29k-39k (estimate)
3 Days Ago
Embassy Suites Philadelphia Airport
Philadelphia, PA | Full Time | Part Time
$29k-39k (estimate)
Just Posted
Kimpton Hotels & Restaurants
Philadelphia, PA | Full Time
$29k-39k (estimate)
2 Months Ago
Hampton Inn Convention Center
Philadelphia, PA | Full Time
$28k-38k (estimate)
3 Months Ago
Kimpton Hotels & Restaurants
Philadelphia, PA | Full Time
$30k-40k (estimate)
10 Months Ago
Sofitel Philadelphia at Rittenhouse Square
Philadelphia, PA | Full Time
$29k-38k (estimate)
8 Months Ago
AccorHotel
Philadelphia, PA | Full Time
$29k-38k (estimate)
8 Months Ago
SOFITEL
Philadelphia, PA | Part Time
$29k-39k (estimate)
1 Month Ago
AccorHotel
Philadelphia, PA | Part Time
$29k-39k (estimate)
1 Month Ago
SOFITEL
Philadelphia, PA | Full Time
$29k-34k (estimate)
3 Months Ago
Sofitel Philadelphia at Rittenhouse Square
Philadelphia, PA | Full Time
$29k-34k (estimate)
5 Months Ago
AccorHotel
Philadelphia, PA | Full Time
$29k-34k (estimate)
6 Months Ago
Live! Casino and Hotel Philadelphia
Philadelphia, PA | Other
$30k-40k (estimate)
11 Months Ago
Salus University
Philadelphia, PA | Full Time
$43k-58k (estimate)
1 Week Ago
Thomas Jefferson University & Jefferson Health
Philadelphia, PA | Full Time
$31k-40k (estimate)
4 Weeks Ago
UHS
PHILADELPHIA, PA | Full Time
$34k-44k (estimate)
2 Weeks Ago
LOWES
Philadelphia, PA | Full Time
$56k-75k (estimate)
6 Months Ago
Anthropologie
Philadelphia, PA | Full Time
$83k-106k (estimate)
2 Weeks Ago
URBN
Philadelphia, PA | Full Time
$91k-113k (estimate)
2 Weeks Ago
Compass Group Careers
Philadelphia, PA | Full Time
$33k-44k (estimate)
4 Months Ago
Full-Time Guest Service Agent
Visit Philadelphia Philadelphia, PA
$29k-38k (estimate)
Full Time 8 Months Ago
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Visit Philadelphia is Hiring a Full-Time Guest Service Agent Near Philadelphia, PA

Job Description
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
Job Requirements
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • Computer Skills
  • Customer Service Experience
  • Availability to work p.m. shifts, weekends, holidays
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • Schedule Flexibility
  • Computer SkillsWhat will it be like to work for Hilton?
    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    EOE/AA/Disabled/Veteran
Job Details

Entry level

Full-time

Job Summary

JOB TYPE

Full Time

SALARY

$29k-38k (estimate)

POST DATE

08/24/2023

EXPIRATION DATE

05/13/2024

WEBSITE

visitphilly.com

HEADQUARTERS

PHILADELPHIA, PA

SIZE

25 - 50

FOUNDED

1996

REVENUE

$10M - $50M

Related Companies
About Visit Philadelphia

Mission: VISIT PHILADELPHIA is our name and our mission. As the regions official tourism marketing agency, we build Greater Philadelphias image, drive visitation and boost the economy. Who We Are: Recognizing that leisure tourism could be an important industry for the city and region, the City of Philadelphia, the Commonwealth of Pennsylvania and The Pew Charitable Trusts founded VISIT PHILADELPHIA as the Greater Philadelphia Tourism Marketing Corporation in 1996. The next year, we launched the first consumer campaign inviting people to visit the five-county region (Bucks, Chester, Delaware, M...ontgomery and Philadelphia counties). Today, Greater Philadelphia welcomes 13.4 million more leisure travelers annually than it did in 1997. Successful campaigns include the current With Love, Philadelphia XOXO; Phillys More Fun When You Sleep Over, the most successful post-9/11 hospitality recovery campaign in the U.S.; the groundbreaking Philadelphia Get Your History Straight And Your Nightlife Gay; and With Art Philadelphia, the citys first-ever coordinated and sustained visual arts marketing effort. Funding: A 501(c)3, VISIT PHILADELPHIA funding sources include Philadelphia County hotel tax, foundation grants, Commonwealth of Pennsylvania grants, partnerships and sponsorships. We are not a membership organization. More
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The job skills required for Full-Time Guest Service Agent include Customer Service, Guest Service, Leadership, Promotion, Teamwork, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Full-Time Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full-Time Guest Service Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Full-Time Guest Service Agent positions, which can be used as a reference in future career path planning. As a Full-Time Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full-Time Guest Service Agent. You can explore the career advancement for a Full-Time Guest Service Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Agent job description and responsibilities

Reservations at restaurants or entertainment venues may be made the guest service agent.

03/06/2022: Colorado Springs, CO

When customers check out, part of a service agent’s job entails totaling their bills.

12/21/2021: Gainesville, FL

Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.

03/08/2022: Lompoc, CA

When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.

03/03/2022: Flagstaff, AZ

The agent tabulates the room rate and any telephone or room service charges added during the stay.

02/11/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Agent jobs

Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.

01/26/2022: Sarasota, FL

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

02/03/2022: Sioux Falls, SD

Hotel guest agents spend much of their time arranging for services hotel quests request or need.

02/14/2022: Des Moines, IA

Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.

01/16/2022: Concord, NH

Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.

01/12/2022: Abilene, TX

Step 3: View the best colleges and universities for Guest Service Agent.

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