Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various guest inquiries and requests. Responsibilities: - Greet guests in a friendly and professional manner upon arrival - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries with a high level of professionalism - Provide information about hotel facilities, services, and local attractions - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns promptly and effectively - Process payments and maintain accurate records - Collaborate with other departments to ensure guest needs are met - Perform night audit duties as required Requirements: - Previous experience in hotel management or front desk operations is preferred - Strong knowledge of phone systems and excellent phone etiquette - Exceptional customer service skills with a focus on guest relations - Ability to multitask and prioritize tasks in a fast-paced environment - Excellent communication skills, both verbal and written - Proficiency in hospitality management software is a plus - Bilingual skills (English/Spanish) are an asset - Flexibility to work evening shifts, weekends, and holidays as needed Join our team as a Guest Service Agent and enjoy a rewarding career in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply now to become part of our dedicated team!

Job Types: Full-time, Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Evenings as needed
• Nights as needed
• Rotating weekends

Work setting:

• In-person
• Resort

Ability to Relocate:

• Philadelphia, PA 19153: Relocate before starting work (Required)

Work Location: In person