51 Guest service agent Jobs in Philadelphia, PA
AccorHotel is Hiring a Guest service agent Near Philadelphia, PA
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Company Description
Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.
We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.
Enjoy our signature hand-crafted cocktails in Libert Lounge, the "in-place" to gather and mingle for Philly's finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.
Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Job Description
First impressions are lasting imprssions!
We are seeking a service-minded ambassador for the Guest Service Operator position.
Guest Service Operator / One Touch Agent
What's in it for you :
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing :
- Candidate will be responsible for accepting and responding to all incoming calls, and transferring calls to the appropriate extensions.
- Other responsibilities include taking room service food orders and inputting orders in Silverware POS System, assisting with e-mailing of guest folio receipts, and handling of guest inquiries and issues via the telephone.
- Must have strong attention to detail, as well as strong organizational skills.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury phone service, cordial, efficient, and professional.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Qualifications
Your experience and skills include :
- Previous experience with Opera / Silverware a plus or a comparable property management system (PMS / POS).
- Must have previous telephone customer service working with computers, specifically Word, Excel and messaging.
- Qualified candidate will have exceptional verbal communication skills, as well as be able to handle a variety of tasks simultaneously.
- Candidate may be trained in Front Desk when possible and upon business demands.
- Minimum 1-year experience in similar position in a luxury setting.
- Must be flexible with days and hours.
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Last updated : 2024-04-23
Job Summary
Full Time
$29k-39k (estimate)
04/25/2024
07/23/2024
The job skills required for Guest service agent include Customer Service, Guest Service, Attention to Detail, Property Management Systems, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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