Adult Health Homes Care Manager

Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future.

JOB TITLE: Care Manager

DEPARTMENT: Adult Care Management

SUPERVISOR: Program Manager

POSITION GRADE: 80 [ salary range: 19.50hr-33hr commensurate with education and experience]

ESSENTIAL FUNCTIONS:

• Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
• Maintains confidentiality and security for all client and staff related materials and/or records.
• Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed.
• Demonstrates, promotes and practices cultural competency towards clients through respect and understanding.
• Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual adult and their family.
• Consistently maintains positive relationships with clients/families and other service providers in the community.
• Provides regular care management services to assigned caseload, which includes face to face visits per month based on expectations and need.
• Maintains the required amount of billable services for each adult on their caseload.
• Facilitates the development of a Care Team and carries out an individualized and strength-based Plan of Care.
• Assists clients in managing and planning for safety needs and creating individualized safety/support plans.
• Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions.
• Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, physical, and housing/basic needs, etc.
• Inform and educate clients and their families around a psychiatric diagnosis and its impact on home and community.
• Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed.

• Will complete assessments of all clients, including HARP if applicable. Assessments include a comprehensive view of the client’s strengths, challenges, skills, supports, etc.
• Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards.
• Ensures documentation is accurate and completed on time.
• Participates in regular weekly supervision.

• Remains current in the field, and supports best practice models within the program.
• Participates in ongoing training and professional development provided by the agency.

COMPTENCIES:

Leading Self

• Character and Courage (Integrity and Trust)

Leading Others

• Customer Focus

Leading the Organization

• Commitment to Diversity, Inclusion, Justice and Equity

MINIMUM QUALIFICATIONS:

A Bachelor’s of Arts or Science are preferred,

Or An Associate’s Degree with 1 year relevant experience in the Human Service, Health Care, or Mental Health fields.

A strong knowledge of Adult Mental Health preferred.

SPECIAL SKILLS:

Valid NYS driver’s license in good standing and has use of an automobile.

Flexibility to meet with clients during evening hours if needed.

PHYSICAL REQUIREMENTS:

The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs.

Ability to drive

Ability to walk short distances

Ability to use stairs

Ability to leave a location quickly