Client : State ofMississippi

Job Title : Help Desk Technician

Duration : 7Months

Start Date : ASAP

PositionType : Contract

Location : JacksonMississippi 39211

Interview Type : Web Cam / Inperson / Telephonic

Ceipal ID : SMSHD520AM

Position ID : 127520

Department : Mississippi Department ofEducation.

Description :

Candidates role will focus on providing all levels ofsupport to our customer base both remotely and onsite. Candidatewill be the initial point of contact with end users requesting ITSupport.

Ideal candidate has experience in DesktopLaptop repair andtroubleshooting software installation hardware implementation andactive directory administration.

Candidate must also haveexperience providing remote assistance using various platforms andmust be experienced with providing support for O365 Applications.

Must be good at organizing prioritizing and planning. Candidatemust be able to update and maintain Help Desk records in accordancewith established support procedures.

Candidate must also haveexcellent communication skills.

Required Skills :

• A Certification.
• Excellentunderstanding of coding methods and best practices.
• Strong written oral and interpersonal communicationskills.
• Ability to work in a team orientedcollaborative environment.
• Ability to workwith minimal supervision.
• Ability toprioritize and execute tasks in a highpressureenvironment.
• Exceptional attention to detailwith proven analytical and problemsolving abilities.
• Experience working in a help desk environment.
• Experienced with providing support for O365Applications.
• Experience providing remoteassistance using various platforms.
• Experiencein desktoplaptop repair troubleshooting and softwareinstallation.
• Hardware Implementation andDeployment.
• Active DirectoryManagement.

Group Inc. is an ITServices company that supplies IT staffing project management anddelivery services in software network help desk and all IT areas.

Our primary focus is the public sector including state and federalcontracts. We have multiple awards / contracts with the followingstates : AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VAand WA.

If you are considering applying for a position with V Groupor partnering with us on a position please feel free to contact mewith any questions you may have regarding our services and theadvantages we can offer you as a consultant.

Please share my contact information with others working inInformation Technology.

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Last updated : 2024-03-02