36 Medical Customer Service Representative Jobs in Franklin, TN
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Veterans Sourcing Group is Hiring a Medical Customer Service Representative Near Franklin, TN
- Tasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%)
- Responds to telephone inquiries and orders from homecare patients and referral sources.
- Provides information on equipment, supplies and services. Determines the best method for providing services.
- May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
- Processes telephone orders by preparing patient paperwork.
- Verifies insurance and/or other method of payment.
- Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
- May perform data entry.
- Distributes copies of paperwork to appropriate personnel.
- May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%)
- Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
- Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
- Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%) * Resolves patient complaints by identifying problems and coordinating appropriate corrective action.
- Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
- The primary responsibilities are to verify insurance coverage for potential new clients.
- Additionally, this person will re-verify insurance coverage for existing patients in order to process patient prescription needs success and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
- This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs.
- Strong attention to detail, and proven analytic and problem solving.
- Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors' office then anything below managing 75 calls/day would not translate to similar environment).
- Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
- Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
- Basic alpha number data entry skills with attention to accuracy and quality is essential.
- Intermediate math skills are required with attention to detail and quality essential.
- Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
- Ability to work with people in a team environment while meeting individual performance goals.
- Must be able to read and interpret policies, procedures and instructions.
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
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Job Summary
Full Time
Business Services
$33k-41k (estimate)
05/22/2024
05/31/2024
theclgrp.com
NEW YORK, NY
<25
2006
<$5M
Business Services
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About Veterans Sourcing Group
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a Service Disabled Veteran Owned Small Business SDVOSB. Veterans Sourcing Group was formed to honor our Heroes by enabling Veterans to find employment and assisting companies, large and small, to gain access to Veterans. Today, the US Military Veteran returning from active duty abroad is increasingly being shut out of IT Jobs due to off shoring, lack of experience, lack of training or a combination of both. The Veterans Sourcing Group solution combines the talents of the C&L Group professionals who current...ly compete with the Indian Outsourcers with the veteran experiences of its JV partner to provide the necessary training, coaching, guidance and placement services to our Veterans to locate and succeed in these high tech jobs. Veterans Sourcing Group, a SDVOB designated firm, is in position to receive preferential treatment by Industry and Government in the award of contracts that may otherwise have gone offshore. Companies with active Diversity Programs are able to include VSG spend and or staff augmentation headcount in fulfillment of their diversity and minority goals as a result of our 51% ownership by a Service Disabled Veteran. The Veterans Sourcing Groups motto, Keeping American Jobs for American Vets, is designed to not only be a catchy phrase but to honor the service of our nations best, the Veterans. We focus on developing needed partnerships by reaching out to the Public and Private Sectors and the US Government through agencies such as the Veterans Administration to get them to share in its Vision and Goals.
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The job skills required for Medical Customer Service Representative include Customer Service, Call Center, Products and Services, Billing, Customer Satisfaction, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Medical Customer Service Representative positions, which can be used as a reference in future career path planning. As a Medical Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Customer Service Representative. You can explore the career advancement for a Medical Customer Service Representative below and select your interested title to get hiring information.
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