Description

Accountabilities

Key activities Expected results

Order Processing Collect, control and process orders from A to Z, ensure that they are scheduled, delivered and invoiced as requested and keep all service logs up to date.

Correct, timely and efficient processing of orders within the

required specifications as well as continuity in relations and

processes.

Sales Support

Support Account Managers in the preparation of field visits, manage resulting actions.

Effective support is provided to Account Managers in the execution of their activities.

Technical Registration &

Data Management

Coordinate activities related to technical registrations, follow up KPI’s (suggest/take corrective actions if necessary) and

ensure the collection, centralization and management of Group Master data.

Efficient execution of technical registrations, information/data are centralized, easily available, correct and up-to-date.

Requests & Complaints

Collect, log, track and ensure resolution of customer requests, complaints, problems and questions and dispatch

these to appropriate internal parties if needed.

Customer questions and complaints are tackled and customer service levels are maintained.

Administration &

Reporting

Prepare and administer documentation related to the daily work; maintain all customer records; report and communicate

relevant qualitative and quantitative information to management and colleagues.

Administration processes and systems run efficiently and effectively; information and data enable internal/external

stakeholders to adjust activities and make decisions.

Requirements

Previous Customer Service experience

SAP knowledge

Bi-lingual a huge plus

Send resume when applying