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Description
Unfortunately at this time, Auction Edge is not able to provide Visa sponsorship.
Auction Edge is the automotive remarketing industry’s leading provider of technology and services to independent auctions, dealers, and corporate remarketers. With 230 independent auction customers and millions of cars produced per year, Auction Edge is uniquely positioned to serve the competitive needs of the independent auction community. To learn more, visit www.auctionedge.com.
We are currently seeking a Technical Customer Support Representative (CSR) to join our Customer Support Team. This is a hybrid position reporting into our Franklin, TN office. This person will assist in gathering information for troubleshooting customer reported problems and opening/resolving support tickets across multiple platforms. Successful candidates will have a proven success record for managing IT/technical issues, execution of customer solutions, and will have the ability to prioritize and multitask effectively throughout the day.
Responsibilities
Qualifications
Preferred Qualifications
? 1 years of work experience in technical customer service roles with a customer-facing environment
? 1 years of technical troubleshooting experience is preferred
? Working knowledge of Windows Operating systems
? Understanding of Windows Server Operating System is preferred
? Database knowledge preferred
Auction Edge Benefits
Auction Edge offers competitive pay, excellent benefits, a culture of continuous improvement and opportunity for career advancement through continued company growth.
Auction Edge is an Equal Opportunity Employer (EOE) and supports diversity in the workplace.
Full Time
Software & Cloud Computing
$48k-65k (estimate)
03/19/2024
05/18/2024
auctionedge.com
SEATTLE, WA
50 - 100
2012
DAN DIEDRICH
$5M - $10M
Software & Cloud Computing
Auction Edge was formed in the summer of 2012 through the integration of ASI, Auction Pipeline and Auto Lookout. In a short amount of time, Auction Edge has created an entity that is dedicated to the development of a unified technology platform solely for the independent auction community. Auction Edge has spent time integrating existing products resulting in increased efficiencies, reliability, and ease-of-use. In addition, Auction Edge has recently launched a number of new products and initiatives. Auction Edge's suite of products: EDGE ASI, EDGE Simulcast and EDGE Marketplace provide a tech...nology environment in which independent auctions can thrive. EDGE ASI is a auction management solution that allows operational excellence; EDGE Simulcast re-imagines the online buying and selling experience with intuitive, reliable features; and EDGE Marketplace is a national platform giving increased access to more cars from more sources. Auction Edge clearly is the unified technology platform and national marketplace of the independent auto auction industry. Auction Edge is committed to developing technologies that help customers strengthen and grow their businesses.
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The job skills required for Technical Customer Support Representative include Technical Support, Customer Service, Troubleshooting, Customer Support, Leadership, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Support Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Representative. You can explore the career advancement for a Technical Customer Support Representative below and select your interested title to get hiring information.