Desktop Support Manager  

Who we are:  

Veson Nautical is a well-established and rapidly growing software company working to provide end-to-end logistical, operational, and analytical solutions to propel the efficiency and effectiveness of Maritime Commerce.  

The Opportunity:  

The Desktop Support Manager will be responsible for overseeing the Global Desktop Support Team, managing all desktop computing support activities, maintaining the inventory of end user computing assets, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in Windows and MacOS operating systems, excellent leadership skills, and a proven track record of managing IT support services 

Responsibilities: 

• Lead and manage the Desktop Support Team, providing direction, support, and training to ensure high levels of performance and customer service.
• Develop and implement strategies for the effective and efficient resolution of desktop computing issues, including hardware, software, and network problems.
• Oversee the management of all desktop computing assets, ensuring accurate inventory, timely maintenance, and secure configurations.
• Collaborate with IT leadership to develop and maintain standards, policies, and procedures for desktop computing support, including incident management, service request processing, and user access control.
• Monitor and report on desktop support activities, identifying trends, and implementing improvements to enhance service quality and reduce downtimes.
• Ensure compliance with relevant laws, regulations, and industry best practices related to desktop computing and information security.
• Manage the deployment and support of Windows and MacOS-based systems, including operating system upgrades, software deployments, and security patches.
• Provide escalation support for complex or high-impact issues, working closely with users and other IT teams to achieve resolutions.

Qualifications: 

• Bachelor’s degree in Information Technology, Information Systems, Business Systems, or a related field.
• Minimum of 10 years' experience in IT support, with at least 2 years in a leadership or management role.
• In-depth knowledge of Windows, MacOS, and mobile operating systems, device hardware, and common business systems such as Microsoft Office, Google Workspace, Atlassian Jira, Atlassian Confluence, etc.
• Familiarity with device management and deployment systems such as Quest KACE, JAMF, Intune, SmartDeploy, etc.
• Strong leadership and team management skills, with a focus on training, development, and performance management.
• Experience with ITIL or other IT service management frameworks preferred.
• Familiarity with network fundamentals and cybersecurity best practices.
• Effective communication skills, both written and verbal, with the ability to communicate technical information to non-technical users.
• Ability to work in a fast-paced, global environment and manage multiple priorities.
• Candidates with industry standard certificates such as CompTIA A , Network , Security strongly preferred.

About Veson Nautical 

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial maritime industry. Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients. We invest extensively in employee development and experience to maintain focus and enthusiasm. The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts. 

Veson Nautical is a successful, rapidly growing global software company. Our clients are the world’s leading commercial maritime owners, operators, and commodity trading companies. Veson’s solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions. With offices in Singapore, Tokyo, London, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients around the world. The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate. 

Veson Nautical Offers 

• Competitive compensation
• Four weeks’ vacation to start plus 10 holidays.
• Generous health, dental, life, and disability insurance
• Flexible Spending Plan $250 employer contribution
• 401K 4% employer match
• Transportation subsidy
• Friendly, informal work environment
• New Office in Boston’s Seaport District

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