We are looking for Customer Service Representatives to work at our new Distribution Center in Louisville, KY . This position provides excellent customer service via phone calls and emails while answering questions about our products. This is an exciting opportunity to be a part of our continued growth at Corona Tools !

This role will be on-site in the Louisville, KY area.

Essential Functions:

• Answers incoming calls and responds to emails and other inquiries from customers.
• Maintains in-depth understanding of various landscape tools.
• Provides accurate and detailed information to customers regarding the features, benefits, proper usage, and maintenance of different tools.
• Troubleshoots customer issues effectively by knowing technical aspects of landscape tools.
• Displays patience and empathy to understand the challenges faced by customers in the landscaping industry and address their concerns with a customer centric approach.
• Uses active listening skills to understand customer inquiries and concerns.
• Collaborates with cross-functional teams, including sales, product development and technical support to ensure a seamless customer experience.
• Shares customer feedback and insights with relevant teams for continuous improvement of products and services.
• Implements effective conflict resolution strategies to turn negative experiences into positive ones.
• Follows all safety policies and procedures.
• Attends training classes as required to stay up to date on new landscape tools and industry trends.
• Other duties may be assigned.

Required Knowledge, Skills, and Abilities:

• High school diploma or general education degree (GED).
• 5 years of Customer Service experience.
• Customer Relationship Management (CRM) experience.
• BPCS experience is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and conflict resolution skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite (Outlook, Teams, Word, Excel, etc.).
• Ability to work in an office setting within a distribution center five (5) days per week.
• Bilingual preferred (English and Spanish)

Benefits

• Medical, dental, vision, accident, and critical illness plans are available for enrollment.
• Company paid life insurance and AD&D, Employee Assistance Program, and disability insurance.
• 401k retirement program with 4% company match after 6 months of employment.
• Paid time off and 10 paid holidays with 9 designated by company and 1 floater.

About Corona

Founded in the 1920s, Corona, Inc. is a leader in the marketing and manufacturing of professional and consumer tools for the lawn and garden, landscape, irrigation, construction and agriculture markets. With a retail and distribution network that extends throughout the United States and Canada, Corona's proven designs, quality manufacturing processes and unparalleled customer service make it the best choice in tools for contractors, agricultural professionals and avid gardeners alike. When there's work to be done, there’s no doubt about the name on the tool – CORONA ®.

Corona is committed to a diverse and inclusive workplace. Corona is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.