Program support role for the MCS/VAD [Mechanical Circulatory Support/Ventricular Assist Device) team, collaborating with the clinical providers to capture equipment related needs through the patient’s trajectory (pre-implant, inpatient, discharge readiness, and post-discharge follow through to end of life). Maintains inventory documentation for the program as required by TJC (The Joint Commission). Works with the team to assist with Quality improvement and safety requirements. Essential Job Statements Equipment coordination: Inventory management of MCS peripheral devices and related equipment Maintain equipment storage and cleaning Perform quality checks and data downloads Manage and track yearly maintenance and DME on existing patient devices through computer based programs Interaction with manufacturers/DME[Durable Medical Equipment] in regards to equipment management Assist patient care team with equipment recalls Coordinate purchase and delivery of new and replacement equipment Interacts with transplant administration in the purchasing and budgetary process Identifies when LVAD [left ventricular Assist Device] candidate is being evaluated and then implanted Works with team members to send over referral materials to appropriate DMEs Orders, prepares, and distributes appropriate equipment for discharge Interaction and liaison between MCS [Mechanical Circulatory Support] team and Biomedical Engineering for equipment safety, management and trouble-shooting Notifies appropriate local power companies and EMS [emergency Medical Services] providers prior to patient discharge Supports education of clinical staff and patients Participates in VAD Day Maintains competency in all MCS devices and related equipment Supports quality analysis Participates with the clinical team in the implementation and evaluation of the MCS Program Assists with gathering INTERMACs QOL ** patient surveys, and patient satisfaction data Performs appropriate data entry and documentation Identifies areas for patient care improvement/safety Communicates effectively with Patients and care providers Members of the multidisciplinary team within and outside the organization Manufacturers, vendors and DME involved in the care of MCS patient Other duties as assigned Patient Population Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit. Employment Qualifications Required Education: High School Diploma or equivalent. Combination of education and experience may be considered in lieu of a degree. Preferred Education: Associate degree or higher, preferably in medical related context Licensure/Certification Required: None Licensure/Certification Preferred: none Minimum Qualifications Years and Type of Required Experience 2 years in customer service, office administrative task Other Knowledge, Skills and Abilities Required: Proficient in Microsoft office and computer database programs. Cultural Responsiveness Other Knowledge, Skills and Abilities Preferred: Medical terminology, office administrative, Working Conditions Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to limited hazardous substances or body fluids. * May be exposed to human blood and other potentially infectious materials. * May have periods of constant interruptions. Prolonged periods of working alone. * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – near, Acuity – far Hazards: Exposure to potential electrical shock Mental/Sensory – Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.