Job Summary: Performs various public information handling tasks with the responsibility of answering customer inquiries about the transit service in a friendly and appropriate manner. An employee in this position is responsible for receiving information on any changes to normal route parameters and subsequently informing all necessary parties of the adjustments and also for operating the ticket window post and handling all customer transactions with the transit.

Responsibilities:

• Provide route information to the public upon request
• Performs routine data-entry tasks such as keying logs, maintaining finance records, etc.
• Handles customer interactions and transactions from ticket window post
• Receives route changes by phone, radio, or email and relays this information to relevant parties as required
• Receives payment from passengers for sale of transit passes

Qualifications:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.
• Knowledge of the use and operation of computers, their accompanying peripherals, and computer hardware and software.
• Skill in communicating effectively in writing or by email as appropriate for the needs of the recipient.

Education and/or Experience:

• High school diploma or general education degree (GED)
• Familiarity with Microsoft Office Word, Excel, and PowerPoint preferred

Certificates, Licenses, Registrations

• Valid Virginia driver's license

Physical Demands

• Occasionally required to lift and carry file boxes across small distances for brief periods of time
• Regularly required to use hands when completing forms, typing on the computer, and reviewing files
• Must be able to effectively use a computer by typing and reading words on the screen
• Must be able to sit or stand for an extended period of time
• Must be able to physically assist passengers who may not be able to board the transit on their own
• Regularly lift and/or move up to 10 pounds
• Must be able to hear audible sounds on a radio and verbally respond

Work Environment:

• Occasionally the employee will have to operate a company vehicle and be outside in inclement weather conditions
• The work conditions are those primarily associated with a climate-controlled office environment with a desk, computer, file cabinets, and some shared workspaces
• While performing the duties of this job, the employee could be exposed to fumes, airborne particles, noisy environments, and inclement weather conditions on an infrequent-to-moderate basis
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• SVTMC is an EEOC

Schedule:

• Monday-Friday, Flexible Schedule

Job Types: Full-time, Part-time

Pay: From $15.75 per hour

Expected hours: 40 per week

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person