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The Parts & Service Customer Service Associate at Ourisman Toyota of Richmond handle a diverse range of responsibilities related to billing, payments, and customer service.
Key Responsibilities :
Customer Interaction :
Greet customers warmly and professionally at the cashier desk.
Assist customers with billing inquiries and payment processing.
Handle cash, checks, and credit card transactions accurately.
Issue receipts promptly and make change as needed.
Address customer questions and direct them to the appropriate department.
Handle customer complaints with courtesy and refer unresolved issues to the relevant staff.
Administrative Duties :
Maintain organized records of repair orders, invoices, and other relevant paperwork.
Close out invoices and reconcile any outstanding balances.
Answers incoming calls and provides clerical support to the service and parts departments.
Professionalism and Appearance :
Maintain a professional appearance and demeanor.
Keep your work area tidy and presentable.
Qualifications :
High school diploma or equivalent preferred.
Customer service experience preferred.
Proficient PC skills; MS Office Suite skills a plus.
Clean driving record required
About Us
In 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington.
At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S.
Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family.
Ourisman’s standards have set the bar high as Every customer has to be completely satisfied, every time.
Last updated : 2024-05-06
Full Time
$43k-55k (estimate)
05/07/2024
06/21/2024
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The following is the career advancement route for Parts service associate positions, which can be used as a reference in future career path planning. As a Parts service associate, it can be promoted into senior positions as a Forecast Planning Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts service associate. You can explore the career advancement for a Parts service associate below and select your interested title to get hiring information.