Dominion Air & Machinery Co. is seeking a bright, motivated, and highly organized individual for the role of Customer Service Representative

Our growing business is looking for an enthusiastic Customer Service Representative to join our team who can multi-task, adapt to a fast-paced environment, and be a team player. The successful candidate for this role will have strong communication skills, both written and verbal. We require the successful candidate to adopt our company’s customer service policies and be well-trained in product knowledge.

Responsibilities:

• Perform daily customer service duties which includes answering parts/service calls and emails, accurate data/order entry, track and maintain monthly open service reports.
• Provide response to product and service inquiries.
• Follow up via phone and email to ensure satisfactory resolution for our customers.
• Recommend potential products or services to customers.
• Create sales orders, service requests, and service reports.
• Identify & assess customers’ needs and provide appropriate solutions.
• Perform general office duties & responsibilities.
• Triage and escalate calls to tech support.

Minimum Requirements:

• 2 years’ experience in customer service. Manufacturing background is a plus but not required.
• Strong phone contact handling skills and active listening.
• Customer Service minded, detail oriented and ability to adapt & respond to all types of requests.
• Strong communication skills, both written and verbal.
• Highly organized
• Ability to multi-task, prioritize and manage time.

Qualifications:

• Excellent written and verbal skills.
• Microsoft Office & Microsoft Office Suite – Word, Excel, PowerPoint, Outlook.
• Adapt to fast-paced environment, meeting deadlines.
• Good people skills

Benefits:

• Medical
• 401K
• Paid Vacation

Job Type: Full-time

Pay: $17.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to commute/relocate:

• Roanoke, VA 24012: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person