Summary

Minimum Qualifications & Requirements

Bachelor’s Degree in Business Administration, Business Management, Public Administration, or a closely related field related AND five (5) years progressively responsible professional experience in public transit revenue management, OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may be considered.
Desired Qualification:
Supervisory experience.
Background Investigation:
Employment is contingent upon the results of a background check including a personal credit check.
Licenses and Certifications:
Must hold and maintain a valid Arizona state-issued driver's license at time of hire and ability to maintain continued insurability.

Examples of Duties / Knowledge & Skills

The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended, at any time.
Supervises employees to include prioritizing and assigning work; conducting performance evaluations; ensuring staff training and making hiring, termination, and disciplinary recommendations.
Develops and implements goals, objectives, policies, procedures, and work standards for the Fare Programs team to administer regional fare policy efficiently and effectively and fare programs and deliver excellent customer service.
Manages the implementation of regional transit fare programs and the retail network, collaborating with staff from various divisions and departments, regional transit partners, and vendors.
Lead fare related strategic initiatives from project initiation to implementation.
Administers the fare programs web portal, including access rights and approving new organizational customers.
Monitors and updates agreements pertaining to regional fare administration and programs.
Coordinates fare vending machine (FVM) issues with the Maintenance division.
Coordinates fare system issues with agency staff, regional transit partners, consultants, and vendors.
Coordinates and collaborates with regional transit partners to evaluate potential fare changes and makes recommendations to executive leadership team.
Performs fare tariff administration, including implementation of fare policy changes and updates to Agency fare products and programs.
Performs contract management for various fare system vendors.
Performs program management for future fare system features and new programs.
Collaborates with Marketing on fare programs promotion to grow participation in fare programs.
Develops and manages the Fare Programs budget, including department expenditures and revenues for all regional fare programs.
Manages overall user access control and administration of the fare system and various subsystems.
Collaborates with Marketing and IT to manage content for fares website and mobile app.
Provides web portal training and/or training support for organizational customers participating in the various fare programs.
Manage complex and politically sensitive customer inquiries and escalations.
Performs other duties of similar nature as assigned.
Knowledge of:
Management principles
Applicable federal, state, and local laws and regulations
Transit operations
Transit fare payment concepts, systems, and programs
Policy and procedure development practices
Program development and implementation principles
Contract management principles
Program and project management principles
Strategic business planning principles and practices
Budget management practices
Skill in:
Motivating and providing direction in the activities of others to accomplish goals; gains the respect and confidence of others; appropriately assign work and authority to others in the accomplishment of goals; provides guidance, training and mentoring to staff
Effectively communicating both verbally and in writing to internal and external audiences, including presentations to management and elected officials
Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets, memos, reports, and other documents
Establishing and maintaining effective working relationships with staff, management, vendors, regional transit partners, community groups, and the public
Interpreting and applying federal, state, and local policies, laws, and regulations
Developing and monitoring departmental budget and costs
Supervising, leading, and delegating tasks and authority
Excellent written and oral communication skills demonstrated by formal presentation experience and report preparation
Compiling, analyzing and interpreting data
Leading and coordinating activities of staff from multiple divisions, departments, outside agencies, and vendors to achieve project and program goals
Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
Responding to changing situations and needs

Physical Demands / Work Environment

Physical Demands:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Work Environment:
Mobility to work in a typical office setting, use standard office equipment, and to drive a motor vehicle to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.