VALENCIA GROUP is Hiring a Front Desk Agent LSC Near Austin, TX
Job Details Level Entry Job Location Lone Star Court - Austin, TX Position Type Full Time Salary Range $16.00 - $16.00 Hourly Travel Percentage None Job Shift Any Job Category Entry Level Description Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star?.... WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Lone Star Court is located in Austin, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. Shift requirements: Mon-Sun 7am-3pm, 12pm-8pm, 3pm-11pm JOB SUMMARY To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner . PHYSICAL REQUIREMENTS:
Standing/Walking : 8 hours. At front desk tile or carpet.
Crouching (Bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.
Stooping (bend at waist) : Constantly. Getting keys, supplies, and doing paperwork on the front desk.
Twisting (knees/waist/neck) : Constantly. When working with several people at once; watching for guests; retrieving material.
Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.
Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance, demeanor, and grooming; which includes wearing the proper uniform while working.
Comply at all times with Lone Star Court Standards and regulations to encourage safe and efficient hotel operations.
Check guests into or out of hotel.
Confirm credit and payment method at check in.
Confirm full payment at check out.
Log all requests, confirm completion and follow up.
Direct guests to daily functions within hotel.
Complete bucket check.
Initiate and monitor shift check lists for proper completion of tasks.
Provide effective communication to all departments of guest activity.
Respond to all guest needs and requests in a timely manner.
Effectively coordinate relocation of guests when necessary.
Review PMS inventory and House Count for availability and rates.
Book reservations for day of arrival or future stays.
Balance and prepare individual paper work for closing of shift.
Balance bank daily.
Be thoroughly acquainted with all hotel promotional programs.
Run copies and charge guests as needed.
Send faxes, if needed, and charge guests as needed.
Run daily arrival report and mark registration cards for special requests.
Distribute packages and mail to guest services for delivery or inform guest of receipt.
Stock and clean work space for next shift
Distribute billing reports to Hotel outlets.
Block business tours and notify housekeeping.
Run PBX board as necessary.
Load PMS, PBX, PC, Folio, as necessary.
Other duties as required.
Qualifications/Benefits Responsibilities
Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Operate tools and equipment within the office
Convey information and ideas clearly
Qualifications:
Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Skilled in working with multiple computer programs
BENEFITS:
Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
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Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.