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Job Summary:
We are seeking a reliable and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your main responsibilities will include greeting guests, checking them in and out, and ensuring their needs are met during their stay.
Duties:
- Greet guests with a warm and friendly welcome
- Check guests in and out efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Answer phone calls and direct them to the appropriate department or individual
- Assist with project coordination and administrative tasks as needed
- Type, transcribe, and distribute documents as required
- Maintain a neat and organized front desk area
- Ensure compliance with hotel policies and procedures
- Provide exceptional customer support to enhance guest satisfaction
Requirements:
- Previous experience as a front desk agent or in a similar customer service role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computerized reservation systems
- Strong computer literacy, including knowledge of Microsoft Office Suite
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Exceptional organizational skills with the ability to prioritize tasks effectively
- Strong problem-solving abilities to resolve guest issues or complaints
- Professional appearance and demeanor at all times
- Ability to work flexible hours, including evenings, weekends, and holidays
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
Accommodations
$27k-36k (estimate)
03/30/2024
05/29/2024
carpinteriaexpress.com
CARPINTERIA, CA
25 - 50
2000
MICHAEL ENSIGN
<$5M
Accommodations
The job skills required for Front Desk Agent include Customer Service, Problem Solving, Microsoft Office, Communication Skills, Attention to Detail, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.