What you will be doing

* A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
* Check the guest in and out efficiently and in a friendly manner
* Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
* Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
* Assist in maintaining the cleanliness of the lobby and entrance
* Ensure security and confidentiality of all guest and hotel information
* Effectively respond to and resolve guest concerns or complaints
* Perform other duties as assigned

The ideal candidate for this position

* Strong communication skills
* A passion for customer service
* The ability to be flexible and adapt to any situation
* A desire to work as part of the front desk team
* An outgoing personality with a positive attitude
* Previous hospitality experience always helps, but not required
* The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person