R10040212 Customer Service Representative (Open) Location: Sacramento, CA (Regional Office) - Cust. installations How will you CONTRIBUTE and GROW? The Customer Service Representative takes inbound calls for processing and researching customer orders using our SAP computer system. This person could make outbound calls to research the progress of an order. The representative may route calls to other departments if deemed necessary. Processes orders received by electronic means, email, telephone, or personally from customers or associates by performing the following duties. The pay offered is from $20.00 - $23.00 per hour. Responsible for adherence to company policies, including safety and the use of personal protective equipment. Meet call coaching expectations outlined in the "Call Coaching Guidelines." Make a strong effort to develop appropriate solutions before engaging leadership on complex issues Collaborate with assigned sales representatives to resolve customer needs and concerns Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling) Share account knowledge with fellow team members to ensure customer needs are met Maintain a positive, enthusiastic approach at all times. Maintains a professional demeanor on the phone to exhibit the best impression of Airgas. Follow Airgas and department policies and procedures Answer incoming telephone calls to provide desired service to internal and external customer Edits and enters customer orders efficiently and accurately, paying close attention to pricing and location to reduce the quantity of errors and returns. Communicates effectively with internal and external resources such as product vendors via phone, email, and website to service customer needs in a timely fashion. Utilizes product knowledge and vendor training to present new products to customers to increase their awareness of our market segments. Works effectively in a team format that assists each other to give the customer a positive experience in having Airgas as its vendor. Ensures that customer inquiries are brought to resolution through thorough follow-through utilizing all resources available; escalates issues to Customer Service Manager as needed. Participate in all recommended computer, sales, customer service, and product training as needed. Review open order reports consistently to reduce the impact of unfulfilled orders on customers’ business needs. All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described. ________________________ Are you a MATCH? To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Required Education: High School Diploma preferred or at least three years’ experience or equivalent combination of experience and education. Required Length & Type of Experience: At least two years customer service and inside sales experience in similar industry is desired. Strong computer skill (Google Suite) and experience with SAP and/or ERP systems is desired. Knowledge, Skills & Abilities (KSA’s): Ability to demonstrate the leadership skills required to drive continuous improvement of processes. Excellent communication and organization skills Ability to multitask and manage multiple priorities under time constraints Motivated, proactive individual who can work both independently and within a team Knowledge of safety, gas, and welding products preferred SAP Knowledge preferred _________________________ Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request. Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.