Duties

Duties include, but are limited to the following:

• diagnose and resolve recurring problems in response to customer reported IT incidents;
• report, respond to, and resolve customer IT requests;
• update and maintain problem tracking/ticketing systems to track and identify customer needs;
• installs configures and test software on customer workstations;
• install, configure, upgrade, and troubleshoot hardware and software components;
• present formal and informal training, guidance, and assistance to customers;
• provide routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance;
• participate in evaluating effectiveness of customer support services and provides feedback on impacts of proposed IT initiatives to services;

NOTE: This position has a minimum onsite presence of 3 days per week. This requirement may be modified during the training period.

Requirements

Conditions of Employment

• This position has a minimum onsite presence of 3 days per week.

• You must be a U.S. Citizen or National
• You must complete a background investigation
• Selective Service Registration is required, as applicable
• You may be required to complete a one-year probationary period
• You must maintain a bank account for direct deposit
• All qualification requirements for this position must be met by the closing date of this announcement
• Eligible and qualifying coursework must be completed prior to onboarding
• This position has a minimum onsite presence of 3 days per week.

To be eligible for the Recent Graduate program you must be either a:

• Recent graduate who has completed, within the previous two years, a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution.

OR

• Veteran unable to apply within two years of receiving their degree, due to military service obligation (have as much as six years after degree completion to apply).

Conversion: Pathways Recent Graduates may be converted to a term or permanent position upon program completion. This is not automatic nor guaranteed; it is at the discretion of the employing office.
To be eligible for conversion, a Recent Graduate must: (1) complete at least one year of continuous service; (2) be a U.S. citizen; (3) demonstrate successful job performance (4) meet the qualification standards for the position to which converted; (5) receive a recommendation for conversion from the first-level supervisor; and (6) meet agency-specific requirements, as specified in the Participant Agreement.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Benefits Information

  EEO Statement

  Reasonable Accommodation Statement

  Selective Service

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Note: Failure to submit a resume or supporting documentation may result in elimination for further consideration.

  The following documents are required and must be submitted by the closing date of this announcement.

  1. Résumé/CV, which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and indicate hours worked per week. If military or civilian, please include your rank and/or grade.
  2. A complete Occupational Questionnaire.

  3. Veteran Preference Documentation:

  • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
  • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
  • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.

  4. Documentation that supports eligibility for the Recent Graduate program (examples include: Transcripts, Diplomas, Certificates, etc.)

  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  You must submit a complete application package by 11:59 PM (EST) on the closing date of this announcement.

  To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  Click the Submit My Answers button to submit your application package.
  

  • It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date of the announcement.

  • To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Wilson Center HR

  Phone

  000-000-0000

  Fax

  000-000-0000

  Email

  jobs@wilsoncenter.org

  Address

  Woodrow Wilson International Center for Scholars
  1300 Pennsylvania Ave. NW
  Washington, District of Columbia 20004
  United States

  Next steps

  Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.

  This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

This position is open to all U.S. Citizens