Duties

Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position serves as the Training and Curriculum Specialist. Key responsibilities include designing, developing, and delivering course curriculum and training materials to meet specific needs of CAO, BCDR, and HRCCC staff, emphasizing virtual/multimedia course delivery. This includes ensuring trainings adhere to Customer Experience Standards and are consistent in style and organization, designing objective-focused course curriculum, preparing user-friendly training materials, and designing and analyzing follow-up surveys. Grade level at the time of appointment is determined by experience and designated level of responsibility. The position does not have day-to-day supervisory/managerial responsibilities.

Primary Duties/Responsibilities:

• Ensures compliance with CAO user experience standards when developing and updating work products.
• Designs and develops course curriculum and training material based upon prior experience with principles of adult learning; structures courses and writes lesson plans and course outlines. Identifies learning objectives and selects instructional methodologies for course implementation.
• Identifies and creates instructions for the delivery of online and virtual multimedia training programs specific to the needs of the end user.
• Designs and implements annual HRCCC training requirements for direct care and administrative staff.
• Conducts training both on the job and in classroom settings based on developmental training plans that meet NAEYC and Caring for Our Children criteria.
• Evaluates staff competency through quarterly training reviews and designs individual training.
• plans to develop direct care staff members.
• Acts as credential advisor ensuring all staff maintain trainings, meet general requirements, are aware of opportunities for growth and development, and access to trainings is available.
• Works with program administrators to develop a training and lesson planning policy to ensure educators receive scheduled time out of the classroom to maintain required trainings and lesson plan requirements.
• Works with program administrators to input training in ProCare systems or tracks trainings as necessary.
• Prepares course development documents, including detailed lesson content outlines, user navigation, screen/page template design, and storyboard/script development with text, voice, sound, and graphics.
• Accurately determines the length and complexity of tasks; provides stakeholders and customers with up-to-date information when requested.
• Analyzes job tasks, procedures, and processes; recommends practical solutions and determines and promotes effective training.
• Reviews products of the instructional design process to ensure instructional integrity and consistency in style, organization, and level of detail.
• Coordinates the development and full implementation of online and virtual multimedia training with other technical experts within the House Information Resources staff.
• Interprets customers’ needs into feasible work products; conceptualizes designs and produces creative solutions that meet customer needs.
• Identifies methodologies and products that provide measurement analysis of usage and success of training program; recommends improvement in the process accordingly.
• Research best practices in web and desktop application design; translates findings into design recommendations and plans.
• Remains current on new trends in usability that will inform development of the best user-centered design experiences.
• Establishes, maintains, and updates policies and procedures as necessary.
• Creates training and development programs based on their learning objectives and instructional methodologies.
• Monitors and analyzes customer satisfaction metrics and uses a data-driven approach to tailor customer experiences.
• Analyzes performance problems and identifies opportunities for improvement.
• Performs other official duties and special projects as assigned.

Requirements

Conditions of Employment

• USAJobs Conditions of Employment

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Resume

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Qualified candidates please submit your resume online by following the instructions in this link.

  Agency contact information

  CAO Human Resources

  Phone

  202-225-2926

  Address

  CAO
  441 2nd St
  Washington, DC 20515

  Next steps

  Qualified Candidates will be contacted directly.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents