Duties

This vacancy is also being announced concurrently with vacancy announcement FRTIB-24-AS-016-12305102 under Merit Promotion procedures.
The major duties of the position are:

• Receives escalated inquires that TSP participants, beneficiaries, and third parties have sent to the FRTIB via a variety of communication channels including emails, letters, phone calls, and social media.
• Reviews exception processing and appeal requests forwarded by recordkeeper and retirement plan participants, gathers pertinent case data and facts to present recommendations to FRTIB management. Memorializes precedent decisions for recordkeeper's future use in deciding exception processing requests.
• Escalates priority cases to recordkeeper for urgent attention and initiates root causes analysis. Maintains internal log of priority escalated cases to track and report recordkeeper resolution status and root cause analysis results to FRTIB stakeholders.
• Analyzes escalated inquires to determine level of priority, logs the escalated inquiries into the recordkeeper's case management system to create an escalated case, and monitors the recordkeeper's workflow tasks to ensure the recordkeeper's resolution outcomes are accurate, complete, timely and responsive to issues raised, and are consistent with TSP rules and regulations and Agency policies, procedures, and objectives.
• other duties, as required.

Requirements

Conditions of Employment

This is a temporary, competitive service appointment that is being offered on a "term" basis, not to exceed 2 Years. The Agency has the option of extending this TERM appointment up to a 4-year limit. Appointment to this position will not convey permanent status in the Federal service. A term appointment may be terminated at any time prior to the initial end date of the appointment.
U.S. Citizenship is required.
All qualification requirements must be met by 02/19/2024. Your application package will not receive consideration if it is missing any of the required documents under the "Required Documents" tab.
Probationary Period. One-year probationary period may be required.
Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Veterans' Preference. If you are claiming veterans' preference you must submit supporting documentation as described in the "Required Documents" section. Visit the Feds Hire Vets website for more information regarding veterans' preference.
  Interagency Career Transition Assistance Program (ICTAP). The ICTAP provides eligible displaced federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if this vacancy is within your ICTAP eligibility, you apply under the instructions in this announcement, and you are found Well Qualified for this vacancy. Well Qualified means you must meet all the minimum qualification standards listed above and be assessed and assigned the rating of at least Well Qualified to receive special selection priority. Well Qualified is further defined as possessing the Basic Qualifications and meeting the specialized experience noted above.
  You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Information about ICTAP eligibility is on OPM's Career Transition website.
  Please be advised, the following documents are required even if you are already a current federal employee or employee of the FRTIB:
  1. Resume(please include on your resume the experience you wish to be considered for the review of your qualifications, the dates of employment with month, day and year, and hours worked per week). Resumes that do not contain all of the necessary information to determine qualifications may be marked as insufficient and applicants may not receive consideration for this position. Your latest resume submission is the one that will be used to determine your qualifications.
  2. Responses to the occupational questionnaire.
  3. You must submit supporting documents verifying your selection priority eligibility or any preference eligibility along with your application package. Omitting these documents may result in no preference being adjudicated for you. These documents may include, but are not limited to:

  • Veteran's documentation. All veterans must submit a DD-214, Member Copy 4. If you are currently on active duty, you must submit an official statement of service from your command or other official documentation that proves your military service was performed under honorable conditions.
  • Preference eligible documentation. If claiming 10-point preference you must submit the final VA letter including percentage (please do not include letter from VA noting specific private medical information), as well as the DD-214 Member Copy 4. The SF-15 will be requested if selected.
  • ICTAP documentation. RIF separation notice along with your last performance rating or appraisal.

• How to Apply

  You must apply through the USAJOBS online job application system. It is your responsibility to ensure the complete application package is submitted by 11:59 PM (EST) on 02/19/2024 to receive consideration.
  For details on applying through USAJOBS, please locate the "Apply" section at: USAJOBS Help Center | How to
  FRTIB will only consider the last copy of the document uploaded/faxed when determining your eligibility and qualifications. For example, if you upload/fax two or more resumes only the last resume uploaded/faxed and submitted will be considered.
  Note to applicants: To expedite the application review, please ONLY submit the documentation that is requested in the announcement. Do not submit:

  • Diplomas of any type (NOTE: A diploma certifies completion of a course of study. A transcript is record of courses taken and grades achieved.)
  • Letters of recommendation, reference, or congratulations, etc.
  • Any documents with a picture of the applicant
  • Awards documentation, including SF-50's for awards
  • Performance appraisals (only ICTAP eligible applicants need to submit their latest performance appraisal)
  • Evaluations of any type

  This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
  Paper applications and information sent by mail will not be accepted. If you are unable to apply online view the following link for information regarding submission of an alternate application.

  Agency contact information

  HR Operations

  Phone

  202-942-1600

  Email

  hroperations@tsp.gov

  Address

  Office of Participant Experience
  Office of Participant Experience
  77 K Street, NE
  Washington, DC 20002
  US

  Next steps

  Once your application package is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review. If your name is referred to the selecting official, you may be contacted directly by the office for a possible interview. You may also check the status of your application through your USAJOBS profile.
  When the entire vacancy announcement process has been completed you will receive notice via email (or by mail if no email address was provided during the application process). Please allow at least 4-6 weeks after the vacancy has closed to inquire about the status of your application.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

United States Citizens