Client Service Specialist

Do you feel unfulfilled in your current role? Is there a ceiling at your job which prevents you from reaching your potential? Are you hungry for change, but just need the job to prove yourself?

Unleashed Consulting Co. (formerly Unleashed Marketing) is a dynamic and innovative marketing agency that focuses on providing comprehensive marketing solutions tailored specifically for small business dog trainers. Our mission is to help dog trainers succeed by enhancing their online presence, expanding their client base, and improving their overall business performance. Unleashed is looking for a winner to help us continue our growth in 2024. The best part is that we just officially launched in 2020...meaning this opportunity is at the ground floor of something SPECIAL!

What’s our secret? We truly care! Our clients are treated like family and not just a number. Check out our testimonials and reviews here-> https://unleashedconsulting.com/testimonials/

The Client Service Specialist is the communicator & liaison between the customer and the company. You will help to answer questions as they arise, provide follow ups and celebrate wins! You’ll report to the Director of Operations

The responsibilities for this role are as following:

Maintain and improve relationships on behalf of the company with clients

Ensure the voice of the customer is heard throughout the company. (Sales, Marketing, Operations, Finance, etc.)

Professionally handle inbound and outbound emails, calls, and texts with clients and users addressing any issues and training needs and resolving them promptly and thoroughly.

Provide excellent service to clients and apply effective troubleshooting techniques under pressure

Continuously evaluate, monitor, and improve client engagement and usage to meet and exceed department and client objectives.

Organize, fulfill digital marketing strategy for clients as needed and recommended.

What type of skills you will need:

Strong communication skills; both written and verbal.

Strong organizational and prioritization skills.

Ability to work effectively with cross-functional teams and all levels of management (internally and externally)

Complete and record any information about accounts in our CRM system

Ability to manage multiple projects with strong attention to detail

Basic understanding of Facebook and Google ads is a PLUS!

Benefits include:

Opportunities for career growth and professional development

Fully remote work

Collaborative and supportive work environment

Access to industry-leading marketing tools and resources

Cute photos, videos, and conversations about dogs!

If you’re ready to join our team as a Client Success Coach, and be at the forefront of empowering our clients to achieve their digital marketing goals. Your role will be pivotal in building strong, lasting relationships and ensuring their success in an ever-evolving digital landscape. If you are passionate about driving client satisfaction, thrive on helping businesses flourish, and are excited to be part of a dynamic digital marketing company, we invite you to apply. Together, let’s create success stories that elevate our clients and our company to new heights. Join us in shaping the future of digital marketing success!

Unleashed Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Contract

Pay: $40,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Charlotte, NC 28204: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28204