304 Customer Service Specialist Jobs in Charlotte, NC
Solve IMG is Hiring a Customer Service Specialist Near Charlotte, NC
- Provide best-in-class service by responding to customer’s needs, and effectively communicate the best applicable solution electronically
- Upon receipt of customer purchase orders, enter and create corresponding sales orders, while advising them on future forecasting of products
- Work closely with the IT Department to bring in EDI and E-Commerce sales orders
- Prepare accurate price quotes for customers, including estimates of related shipping charges and expected delivery dates
- Stay current with product knowledge to be able to accurately advise our customers with the best product options
- Efficiently respond to customer inquiries, regarding any adjustments, returns, credits or shipment tracking
- Partner closely with the Regional Sales Manager to gain pertinent customer information to be the most qualified resource for any sales support related needs
- Communicate and collaborate with other internal departments to collectively identify the best solutions for our customers
- Set-up client accounts in our internal CRM, and maintain and update all necessary client information
- High School Diploma, or equivalent
- 2 years of customer service experience
- Intermediate experience using Microsoft office Suite
- 1 Year of technical training or equivalent industry experience
- Industrial sales experience
- Previous customer service experience in a power transmission or bearings industry
- Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid parental leave and paid time off
- Work in a collaborative environment with passionate and innovative teammates
Job Summary
Full Time
$48k-60k (estimate)
04/21/2024
07/18/2024
The job skills required for Customer Service Specialist include Customer Service, Microsoft Office, Life Insurance, Futures, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
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