Job Description: Administrative Office Assistant (Float)

Reports to: Administrative Manager

GENERAL SUMMARY OF DUTIES:

Hours and locations will vary depending on the needs of the company. The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are needed.

Essential Job Functions:

• Schedule patient follow up appointments when necessary
• Schedule tests, referrals, and surgeries

• Provide float coverage for front desk reception and secretarial duties
• Answer and return phone calls; communicate with insurance companies

• Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.

• Register patients and update patient demographics
• Ensure that all appropriate paperwork is completed prior to scheduling procedure
• Ensure correct codes and patient information is provided to OR booking offices
• Appropriately coordinates number and length of cases booked per OR session
• Assists in scheduling patients, check patient’s insurance benefits and collect co-payments

• Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source.
• Answer and triage patient phone calls
• Additional duties as assigned by the Manager to meet department needs.

Requirements:

• High School education or equivalent
• Prior medical experience preferred
• Must be able to travel to all UOI sites
• Good computer skills including Microsoft office and outlook
• Efficiently assist in the coordination of a busy office, including use of email, document scanning, and word processing
• Ability to be professional, pleasant, cheerful, and enthusiastic demeanor
• Ability to pay attention to detail
• Excellent interpersonal skills including telephone etiquette
• Motivated individual with a team approach
• Must be able to travel to all sites if/when necessary.