UNIVERSAL Technologies is seeking a Service Desk Agent/Desktop Support Technician for an onsite position in Queens, NY. Applicants should be prepared for 100% onsite work from day one in Queens, NY and must be eligible to work directly for UNIVERSAL Technologies.

Position: The Service Desk/ Desk Top Support position requires the ability to respond to a high volume of email and phone calls from end users regarding issues with hardware, software, operating systems, printers and peripheral equipment using a ticketing system. The Service Desk/Desk Top Support professional will use excellent troubleshooting skills to diagnose issues and successfully resolve or escalate.

WHO WE ARE:
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused at delivering enterprise systems that significantly improve our clients IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.

The pride in the services we provide and the accessibility and flexibility we provide to employees are what make Universal Technologies stand out from the rest! We hope to propel your IT career to the next level and excite our employees with new and challenging projects.

WHAT WE OFFER:
Our W2 employees can expect the following benefits:

• Competitive pay
• Health/Dental Insurance
• Group Life Insurance
• 401K
• HSA/FSA
• Pre-Tax Transportation Program
• Generous Paid Time Off/Holiday Policy

MANDATORY SKILLS/EXPERIENCE:

• Must have experience working a Help Desk handling a high volume of phone calls using a Ticketing System
• Bachelors’ degree in Information Technology Field
• Excellent telephone communication skills and ability to remain calm and professional in a hectic environment.
• Must have experience handling phone calls using Service NOW or a similar ticketing system.
• Must have experience troubleshooting Windows Operating Systems
• Must have experience supporting MS office 365.
• Must have ability to troubleshoot and repair basic printer issues.

SCOPE OF SERVICES:

• Provide technical support to end users regarding hardware, software and peripheral equipment via telephone and email request.
• Will update application software as needed and have ability to troubleshoot and resolve software problems with Microsoft and customized software.
• Will set up network accounts and network groups and assign permissions to end users.
• Will provide one on one technical support as needed to end users.
• Must take ownership of trouble tickets and document through resolution and escalate issues as necessary.
• Will be responsible for testing computer equipment.
• Will be expected to handle level 1 and level 2 issues for hardware, software, operating systems, and other IT related equipment.

UNIVERSAL Technologies is an Equal Opportunity Employer.

Job Types: Full-time, Contract

Pay: $38.00 - $48.00 per hour

Education:

• Bachelor's (Required)

Experience:

• Level 1 Service Desk: 4 years (Required)
• Level 2 Service Desk: 4 years (Required)
• supporting MS Office 365: 4 years (Required)
• troubleshooting Windows Operating System issues: 4 years (Required)
• answering a high volume of help desk calls: 4 years (Required)
• Service NOW or similar ticketing system: 4 years (Required)

Ability to Commute:

• Queens, NY (Required)

Ability to Relocate:

• Queens, NY: Relocate before starting work (Required)

Work Location: In person