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You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring.
Connecting. Growing together.
As a Senior Customer Service Representative , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support.
You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.
At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full-time (40 hours / week) Sunday- Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (6 : 00am - 11 : 00pm EST).
It may be necessary, given the business need, to work occasional overtime and weekends.
We offer 2 weeks of paid training. The hours during training will be 8 : 00am to 4 : 30pm MST (hours may vary).
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities :
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
It may be necessary, given the business need, to work occasional overtime and weekends.
Preferred Qualifications :
1 years Customer Service Representative (CSR) experience or 1 years of experience in an office setting, call center setting or phone support role
Soft Skills :
Telecommuting Requirements :
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only : The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.
54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone of every race, gender, sexuality, age, location, and income deserves the opportunity to live their healthiest life.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RPO #GREEN
Last updated : 2024-03-08
Full Time
Insurance
$42k-53k (estimate)
03/11/2024
04/10/2024
unitedhealthgroup.com
THREE BRIDGES, NJ
>50,000
1980
Insurance
Our mission is to help people live healthier lives and to help make the health system work better for everyone. A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, were doing a lot of good for more than 142 million people worldwide. Our biggest point of differentiation is our people - and the collective ta...lent, energy, intelligence and drive our force of 305,000 individuals around the world bring to our mission every single day. So, how do we do it? With our every action, interaction and intention that demonstrates the five fundamental values that guide everything we do: Integrity Compassion Relationships Innovation Performance If you're looking for a place where your drive, compassion and passion can make a difference in the health and well-being of others, consider UnitedHealth Group. Click below to search careers or join our social communities: Search and apply for careers at: http://careers.unitedhealthgroup.com Like us on Facebook at: http://www.facebook.com/uhgcareers Follow us on Twitter at: http://www.twitter.com/uhgcareers Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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The job skills required for Customer service representative include Customer Service, Call Center, CSR, Flexibility, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.