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Starting hourly rate $16.00
JOB SUMMARY
The Customer Service Representative is responsible for providing personalized quality customer service and administrative support within the Call Center and designated programs in support of the “wrap-around model” to ensure that requests for services and information are handled in a timely manner and appropriate level of service. Assists with resolving problems customers may encounter through various channels which may include answering phone calls, interacting face to face, by email, live chat etc.
Has a broad understanding of our organizational services. Works in a functional team with teammates to ensure quality customer service. Understands agency and client confidentiality.
KEY RESPONSIBILITIES
EDUCATION
EXPERIENCE
Part Time
Social & Legal Services
$39k-49k (estimate)
05/08/2023
05/02/2024
thevillage.org
HARTFORD, CT
200 - 500
1809
GALO RODRIGUEZ
$10M - $50M
Social & Legal Services
From prevention to crisis The Village does whatever it takes to help children, adults and families transform their lives and achieve real and meaningful change. The Village has been serving children and families for over 200 years. Today, we are one of the most respected child and family serving organizations in the state, helping vulnerable children and families at all levels of needfrom children who have severe emotional or mental health problems to those who need support and guidance to stay on a successful path. We have also grown and evolved to better serve the needs of our community by a...dding mental health and substance abuse services for adults and partnering with primary care service providers to form integrated pediatric clinics. Our mission is to build a community of strong healthy families who protect and nurture children. We believe that families can thrive despite traumatic experiences they may have suffered in the past or adversity that may overwhelm them now. Our continuum of behavioral health treatment and support services for children and adults allows us to customize programs to treat the whole person mentally and physically and help children, adults and families build resilience to overcome challenges that life throws at them. The work we do enables children to be socially and emotionally healthy, thrive in safe and permanent homes and to succeed academically. We help adults to be effective, nurturing caregivers, and be able to manage and prevent crises. Our work also builds strong, stable communities. Thats good for everyone in every community. To learn more and meet some of our clients and dedicated staff visit www.thevillage.org or call 860-236-4511.
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The job skills required for Customer Service Representative (Part Time 9 hours) include Customer Service, Call Center, Billing, Microsoft Office, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (Part Time 9 hours). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (Part Time 9 hours). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (Part Time 9 hours) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Part Time 9 hours), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Part Time 9 hours). You can explore the career advancement for a Customer Service Representative (Part Time 9 hours) below and select your interested title to get hiring information.