Ultimate Staffing is currently recruiting for a motivated and service-driven HelpDesk Technician I to join the IT support team for one of our premier clients. This entry-level role is centered in Sunrise, Florida, and is pivotal in delivering essential technical support for computer systems, hardware, and software issues. The selected candidate will be a crucial player in troubleshooting and ensuring systems operate smoothly to enhance user satisfaction.

Key Responsibilities:

• Address initial inquiries regarding technical problems and provide solutions.
• Act as the primary contact for users seeking help in person, over the phone, or via email.
• Conduct remote troubleshooting using diagnostic approaches and targeted questions.
• Assess issues based on customer descriptions to identify effective resolutions.
• Guide users through steps to resolve problems, maintaining clear communication throughout.
• Refer complex problems to advanced support teams.
• Install, configure, and manage various hardware such as laptops, desktop computers, printers, and security cameras.
• Conduct fundamental network troubleshooting and assist with network installations and wiring as needed.
• Keep customers updated on the status of their issues and collect any feedback to forward to relevant internal teams.

Requirements:

• A high school diploma is essential; further education or certifications in Information Technology, Computer Science, or related fields are advantageous.
• Demonstrated capability in a help desk or customer support role.
• Proficiency in office software, databases, and remote access tools.
• A solid understanding of computer systems, mobile devices, and other technological equipment.
• Skilled in identifying and solving fundamental technical issues.
• Strong communication skills, with a focus on customer service.

Why Apply? Our client is a forefront innovator in their sector, leveraging cutting-edge technology to deliver top-notch services. This role provides a nurturing environment where you can enhance your technical skills and progress your career in information technology.

Embark on a rewarding career path with us and contribute to a team that values growth and excellence in IT support!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.