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JOB DUTIES
Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient’s visit with their physician or APP.
Essential Functions
.• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete up to 15 minutes of registration for 12-15 patients a day
Temperament
Highly professional on the phone.
Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients
Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions.
You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.
You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.
Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.
Complete health and social assessments to learn about their risks and how you can best help.
Support patients in their healthcare journey
Experience Requirements:
1-2 years Healthcare experience as a Certified/Registered Medical Assistant with active certification required
1-2 years Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC preferred
1-2 years Case management or care coordination experience is a plus preferred
1-2 years Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal preferred
1 year Computer experience for in putting data and reviewing patient demographic material preferred
Additional Details:
At least 6 months in a Call Center environment is a plus.
Certification/Licensure Requirements:
Basic Life Support (BLS) required within 30 days
Certified Medical Assistant (CMA) required at time of hire
Current Procedural Terminology (CPT)preferred at time of hire
UFJPI is an Equal Opportunity Employer
Job Type: Full-time
Pay: $14.48 - $18.39 per hour
Benefits:
Medical specialties:
Schedule:
Work setting:
Work Location: In person
Full Time
$35k-42k (estimate)
01/28/2024
06/22/2024