Description

River City ENT is currently hiring for the position of Full-Time Medical Assistant. Certification is preferred but not required, and a motivated candidate can be trained on the job. The ideal candidate would be willing to be cross-trained to work the front desk on occasion as needed. The position is 40 hours per week. Interested applicants should apply or email their resume and a brief explanation of their interest in the position directly to rivercityent@nflsurgeons.com.

General Summary of Duties: Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinical services. Conveys a positive image of the practice.

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information, post-operative follow-up with patients and communication prescriptions to pharmacy.
• Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments/tests; verifying insurance coverage and patient demographics; managing charts to ensure information completed and filed appropriately, contacting patients regarding upcoming appoints, missed appointments or no-show appointments, returning calls from on-call service and documenting charts information regarding scheduled tests, labs and prescription information.
• Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.

Requirements

Knowledge, Skills and Abilities. Knowledge of healthcare field and medical specialty. Knowledge of specific assisting tasks related to particular medical specialty. Knowledge of information that must be conveyed to patients and families. Knowledge of legal responsibilities relating to patient confidentiality. Skill in performing tasks appropriately. Skill in tact and diplomacy in interpersonal interactions. Skill in understanding of patient education needs by effectively sharing information with patients and families. Skill in operating all office/medical equipment. Skill in answering the telephone in a helpful and pleasant manner and using a multi-line telephone system. Ability to learn and retain information regarding patient care. Ability to project a pleasant and professional image. Ability to plan, prioritize and complete delegated tasks. Ability to demonstrate compassion and caring in dealing with others.

Experience: Minimum of one year work experience in a medical office setting preferred.

Environmental/Working Conditions: Combination of medical office and exam/procedure room settings.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.