Customer Service Representative

UEI® Group companies are worldwide industry leaders in the supply and manufacture of foil stamping and embossing products. We are passionate about using precision, artistic execution, and innovative efficiencies to reliably provide engraving and foils to our customers around the world.

If you are interested in making an impact and inspiring a world through decorative enhancements, then you have come to the right place. You will be a part of giving our customers superior service. We have a great opportunity for a candidate that is detail oriented, has the ability to multi-task in a fast-paced environment, and has experience in a production environment.

This position will work Mon - Fri from 8:30 am to 5:00 pm.

Your best qualities will be:

• Great Customer Satisfaction skills.
• Strong attention to detail
• Love working in a fast-paced environment
• Self-motivated
• Bilingual (Spanish speaking a plus, but not required)

What you will do:

• Respond to our customers by phone and email in a timely, professional manner
• Process high volume of inquiries from customers
• Always follow through with each customer
• Possess a high level of knowledge of our products and services (training provided)
• Protect company and customer information in accordance with company policies and procedures

What you will know:

• Previous experience in a customer service position
• Strong verbal and written communication skills
• Customer Oriented
• Effective multi-tasker that is able to handle surprises in a fast-paced, ever-changing environment
• Excellent attendance and ability to work overtime as needed
• Must pass a pre-employment drug test and background screening
• Experience in the graphic arts industry is a plus

Universal Engraving, Inc./Infinity® Foils, Inc./Indeed is an Equal Opportunity Employer. Universal Engraving, Inc./Infinity® Foils, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• Spanish (preferred, not required) (Preferred)

Work Location: In person