Position Purpose/Summary

Primary Duties & Responsibilities

• Must be Bilingual in English and Spanish.
• Maximize customer revenue opportunities through explanation of products and services available to meet customer needs.
• Sell products and services. Ensure individual, team and company goals and objectives are met
• Provide information to customers relating to the application for, installation of, and policies and procedures relating to local and long-distance telephone, cable television and internet services.
• Administrative duties relating to local and long-distance telephone, cable television, and internet services.
• Verify customer-provided information prior to the processing of service orders. Enter service orders into the database, process service orders for installation, disconnection, and feature changes by computer.
• Assist customers by answering billing questions, determining deposits, and approving credit memos by adhering to American Broadband policies and procedures and Tariff requirements; log credit deposit information, and determine payment options for customers that have overdue accounts.
• Facilitate trouble reports for customers and forward information to the appropriate department or individual
• Maintain customer plant records.
• Assist technicians in clearing troubles.
• Assist with bad debt collection, as needed.
• Provide pertinent information to technicians and main office personnel, as required.
• Assist with or coordinate special projects, as assigned.
• Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

• Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
• Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
• Ability to work as a team member and exert initiative to work independently to reach a goal.
• Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
• Ability to function effectively as a team player.
• Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
• Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

Physical Demands

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5 hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5 hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5 hours/day.

Disclosure

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.