94 Customer Support Specialist Jobs in Orlando, FL
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U.S. Legal Support is Hiring a Customer Support Specialist Near Orlando, FL
Are you organized, customer service driven and adaptable? Do you like to multi-task and problem solve?
U.S. Legal Support seeks a Customer Support Analyst that has great multi-tasking capability, manages time effectively, and an excellent communicator. Customer Support Analyst duties include serving as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings (Live Litigation and WebEx).
If you possess these qualities, consider joining our legal service team in office role in Florida!
Customer Support Analyst Job Functions:
- Responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
- Assist clients, witnesses, and reporters with starting Remote Depo as needed
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Provide accurate, valid, and complete information by using the right methods/tools
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
REMOTE DEPO SUPPORT LINKS:
- Create and send Remote Depo links
- Stay up to date on scheduling changes/standing orders, and make appropriate adjustments to Remote Depo links
- Extensive knowledge on the ins and outs of remote tools including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX
- Work with clients to resolve issues and ensure service is conducted with integrity and professionalism
Perks and Benefits
We provide our Customer Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Support Analyst High School Diploma! A minimum of 2-3 years of customer service experience, litigation experience is a plus.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
Job Summary
Full Time
$46k-60k (estimate)
03/12/2024
04/02/2024
uslegalsupport.com
Houston, TX
1,000 - 3,000
Related Companies
The job skills required for Customer Support Specialist include Customer Service, Scheduling, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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