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About Turn/River Capital
Turn/River Capital is a technology-focused private equity firm based in San Francisco with over $2 billion under management. We are 100% focused on B2B software, specializing in growth capital investments, founder liquidity, buyouts, spin-outs, and recapitalizations of technology, web, and SaaS companies. Our strategy combines flexible capital with data-driven marketing, sales optimization, and operational execution to help companies double or triple their growth and build significant value. We are analytically driven, curious by nature, and always looking for the next experiment to drive improvement.
About the Role
We are looking for a Customer Onboarding Lead to join the Operations team. This role has two primary responsibilities:
This is a highly collaborative role within Turn/River, where you will be working closely with other Ops leads across Marketing, New Sales, and Customer Success to ensure strong cohesion. This role will also partner with the Investment team to execute due diligence on potential investments / acquisitions from the perspective of optimizing customer onboarding velocity, product usage etc.
About You
The person who is a strong fit for this role lives and breathes customer success - especially as it relates to the early part of a customer’s journey. You have developed a point of view on the ideal structure & set of processes that will increase the % of customers who get onboarded and implemented successfully quickly.
Key Responsibilities
Location and Compensation
San Francisco, hybrid work model
Base salary range for this role is $200,000-220,000, taking into account numerous variable factors that are considered in making compensation decisions including but not limited to skill sets, experience, training, licensure, certifications, and organizational requirements.
Benefits and Perks
Full Time
$92k-118k (estimate)
03/09/2024
06/05/2024
turnriver.com
SAN FRANCISCO, CA
25 - 50
2012
MIRANDA CHANG
<$5M