Datavant is a rapidly growing healthcare technology company with a mission to connect the world's healthcare data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate medical research, and help organizations design better ways to facilitate access, affordability, and quality of care to improve patient outcomes.

By joining Datavant today, you're stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team (no office locations) and we empower Datavanters to shape their working environment in a way that suits their needs - learn more here!

We are looking for an experienced relationship pro with a proven background in government and government contractor account development. The purpose of the Customer Success, Public Sector Lead role is to strengthen our alignment across a portfolio of high-potential accounts by forming an educated view on how our network and products can drive account growth and retention. This role will focus on direct government engagement as well as enabling numerous channel partners to drive use cases leveraging Datavant solutions.

The Customer Success, Public Sector Lead role includes managing enterprise-potential accounts that have been won by the new sales team members, and includes applying Customer Success' best practices approaches to ensure our partners are receiving superior value from engaging within our data ecosystem.

Our raison d' etre is to ensure that when our partners have a challenge involving data (finding it, transporting it, ensuring it is compliant with all privacy and legal requirements), we are their first call as a trusted partner to help them navigate through those experiences. We assess our success by tracking the development of strategic relationships we have formed across our accounts, characterized by high and frequent interaction with government and channel partner executives, and development of strategic bespoke partnerships such as enterprise licensing agreements, channel partnerships, and product development partnerships.

As a senior member of the Customer Success team, the key results for the Public Sector - Customer Success role are measured by account product adoption and retention metrics, and the demonstrated ability to directly or indirectly drive revenue growth.

Responsibilities:

• Develop a deep understanding of how our current government and government channel partner accounts that are using data to achieve strategic objectives through a variety of engagement techniques (e.g. quarterly business reviews). Innovate ideas on how to support our partners in achieving success as they would define it.
• Identify direct or indirect revenue-expansion opportunities across partnership accounts; and manage those opportunities from early discovery through deal forming, negotiation, and contract close.
• Drive Customer Success outcomes by owning, managing and growing our accounts
• Expand our revenue in accounts through management of end-to-end identification and close of cross-sell and up-sell opportunities
• Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years.
• Maintain and improve high customer renewal rates
• Help create a company-wide culture of customer-centricity

Required Experience/Skills:

• A proven capability in forming trusted relationships at government and/or government channel accounts.
• Experience in healthcare data related projects for government or government-affiliated
• An ability to apply strong listening and research skills to understand the strategic growth drivers across a portfolio of high-potential partner businesses
• A commitment to practicing empathy for our partners at all times.
• A passion for crafting creative and strategically aligned partnerships that result in strong customer satisfaction, increased product adoption & increased revenue.
• A process-oriented mindset, with attention to detail and a bias towards action.
• Excellent communication skills.
• Entrepreneurial, self-driven, with comfort making decisions under uncertainty.
• 7-10 years experience in customer facing roles (preferred).

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.

We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title. Thismeans we default to simple job titles (e.g., Software Engineer) rather than complex ones (e.g., Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $170,000 - $190,000 base with variable target tied to commercial goals.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren't even able to see if you've responded or not! Responding is your choice and it will not be used in any way in our hiring process.