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Program Manager, Scale Customer Onboarding
$160k-214k (estimate)
Full Time | IT Outsourcing & Consulting
2 Months Ago
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FIGMA is Hiring a Program Manager, Scale Customer Onboarding Near San Francisco, CA
In this role, you’ll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. As the first person in this role, you’ll work closely with leadership to help design what scale onboarding can look like at Figma and will work cross-functionally to execute on the program. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also, you will use metrics, customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we can’t wait to meet you!
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
- Own and manage scale customer onboarding programs
- Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization
- Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
- Partner with Solutions Consultants, Design Advocates and Product Support to build and optimize scalable customer programs
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
We'd love to hear from you if you have:
- 4 years of relevant work experience, ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes through 1:many programs
- Proven time management and organization skills
- Demonstrated comfort speaking to customers representing different personas across both function and seniority
While not required, it’s an added plus if you also have:
- Ability to thrive in a constantly evolving and growing environment
- Exposure to or interest in UX/UI design and/or web based, collaborative tools
- Consultative approach; ability to navigate complex business needs and technical requirements
At Figma, one of our values is Grow as you go. We believe in hiring hard-working, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$160k-214k (estimate)
POST DATE
03/15/2024
EXPIRATION DATE
05/09/2024
WEBSITE
figma.com
HEADQUARTERS
SAN FRANCISCO, CA
SIZE
200 - 500
FOUNDED
2021
CEO
RUSSELL GLA
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About FIGMA
Friends of Figma, San Diego. A community of designer, fans and champions of the Figma design tool located in sunny San Diego, CA.
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