Description

Program Manager

Responsible for being the primary liaison between the customer relating to such as APUs returned for warranty and communications concerning current in house APUs. Analyzes and records defects information to ensure warranty specifications are met and provide data for future product improvement. 

Program Manager Duties:

• Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
• Maintains current customer sales and drives sales growth within assigned customers
• Responsible for identifying additional business opportunities with existing customers and potential new customers.
• Participate in the development of new sales opportunities including responses to RFPs and follow–up, in some cases taking the lead role.
• Reviews financial and delivery performance of customer business
• Performs Quarterly Business Reviews with key customers
• Receives and reviews customer purchase orders and initiates into company sales order system 
• Is the voice of the customer and an advocate inside the organization
• Monitors and processes all customer requests and orders to ensure customer requirements are complied with
• Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
• Acts as focal point for all incoming and outgoing written and verbal communication with assigned customers
• Provides repair price quotations
• Develops and provides periodic sales order status reports to company management and the customer as required
• Coordinates and/or conducts customer visits to TurbineAero facility
• Coordinates and/or conducts Technical Coordination Meeting (TCM) at customer sites
• Performs final review of all correspondence that is sent to the customer according to customer and company standards
• Responsible for addressing complaints and resolving issues
• Involved in warranty investigation process
• Some travel may be required to customer sites 

Requirements

Program Manager Requirements: 

• Bachelor’s degree in business or related field, in lieu of degree a minimum of 12 years directly related experience managing commercial, regional, or business jet aerospace customers 
• 3 years of successful related experience in contract administration or customer support or five (5) year of successful directly related experience in contract administration, repair administrations, or customer support in an aftermarket or aerospace-related environment.
• Aerospace industry, aircraft maintenance, and /or APU (or similar) experience preferred
• Fluent in English, Spanish, and other languages would be advantage.