Operations Lead

About Us

TULU is the Usage Economy platform that elevates products and services brands to win today’s needs-driven consumers. TULU’s IoT-based smart rental units are customized to provide the most necessary and useful items, while leveraging data to analyze behavioral patterns, optimize usage, refine inventory, and create a personalized experience for our users. The outcome is a new way of living, encouraging more responsible consumption, reducing the cost of living in the city, and is consistent with the trend of smaller living spaces.

We are a global company with operations in 12 cities across the US and Europe, already working with the largest landlords in the world, in residential buildings, student housing, and offices, with 30,000 households under management with over 100% QoQ growth and an exciting wait-list.

About the Role

We’re looking for a motivated, hands-on candidate to join our operations team!

You will be responsible for the maintenance and care of the units in buildings for our clients across the US and North America. As well, you will supervise and be responsible for ongoing technical maintenance and repairs throughout the US and North America.

The Operations Lead will report to the US Senior Manager and will work closely with Customer Service, Technical, and other departments.

What you’ll do

• Assess and order necessary items for service and stock at existing buildings.
• Assist with smooth execution of new building installations, including scheduling and ordering.
• Collaborate with property management and facilities teams to assure smooth operations.
• Learn and analyze building and users’ needs and define deliverables including unit customization, interior signage, product selection, vendor installations, or operational items.
• Data analysis to learn consumer trends and proactively solve problems.
• Work with external contractors, vendors, and internal teams on remote site maintenance
• Assist with recruitment efforts across the US.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

About you

• Eager to learn, develop and become a crucial part of the local team
• Experience managing facilities, supply chain, logistic planning projects
• Problem solving abilities
• Sense of urgency and a go getter
• Strong technical skills
• Experience managing a small team of technicians/ construction/ facilities and managing external contractors and vendors a plus
• Strong communication skills
• Be able to travel around the Tri-state area frequently and also outside the Tri-state area up to 30% of the time

Bonus

• Startup Experience
• Work in an operations, admin, and/or procurement role
• Ability to troubleshoot, repair or replace faulty equipment
• Experience working in a global company

TULU is a smart-living startup that provides on-demand access to the world’s best products, micro-mobility devices, and services from the convenience of one’s building. We help people live more by owning less. Tulu partners with leading real estate developers, residential and office buildings, student housing, co-living spaces, and top consumer brands to offer instant and affordable access to a variety of products. ֿ

The outcome is a new way of living that encourages more responsible consumption, reduces the cost of living in cities, and is consistent with the trend of smaller living spaces.

We’re based in New York City, and operate in NYC, UK, Tel Aviv and EU. We are growing and are looking for AMAZING people to join us.

We’re seeking a motivated team player with a strong work ethic and a desire to learn and master all aspects of field operations and execution.

This opening is a full-time, skilled operational role. If you like to work with your hands, are super organized and systematic, and have a passion for delivering a great customer experience, we would love to meet you!

With scale at the forefront, TULU is looking for an installation operator to join the Operations team. The Installation Operator is responsible for the execution of the physical and digital rollout of our service in new buildings.

What You’ll Do:

Work directly with the Operations team to organize, and execute installations of new TULU units across US

Be available for onsite installations; this work will include unboxing and stocking of products, setting up a small storage, installing cameras, cable management, and other light handyman work.

Programming of items such as VR Headsets and gaming consoles

Some travel required based on project locations

Who You Are:

• 2-3 years of operations experience such as maintenance/facilities, property, retail, or similar industries
• Handyman experience is a must!
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Ability to work well under pressure and multitask
• Eagerness and ability to learn
• Strong communication skills
• Experience with Zoho, Asana, Trello, a plus!
• Any ICT/ IOT/ Technical experience a plus

Job Type: Full-time

Salary: $15.00 - $30.00/hr. Salary, DOE

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: Multiple Locations

Job Type: Full-time

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (Required)

Work Location: In person