You haven't searched anything yet.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary
Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace.
We are seeking self-motivated, personable individuals with an aptitude toward training and customer service. We offer a fun work environment, competitive wages and excellent benefits.
Our products have continued to set the standard for product development and customer support that the rest of the industry is measured by.
Responsibilities :
Technology Support receives inbound calls and works with customers to analyze and resolve software operations issues.
Assists customers with data issues, report development and use, data entry and other advanced system functions
Analyze customer software usage and efficiency and develop opportunities for maximizing the same.
Analyze customer network components / architecture and advise customers on methods to maximize system performance.
Manages unresolved or open problem tickets to successful completion. Researches, documents and communicates customer problems.
Uses WebEx sessions as needed.
Works with colleagues to maintain appropriate records and reports.
Technology Training Provides comprehensive training on system operations to managers and other system users.
Training support for meal periods and end of day process including balancing drawers and running of pertinent reports.
Reviews and confirms POS database settings including data paths and network permissions to ensure proper system utilization.
Installs POS hardware and peripherals and ensures appropriate setup of POS hardware.
Qualifications :
Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and a caring attitude.
Ability to effectively present information and respond to questions from clients, customers and the general public.
Experience as a trainer of software is a plus. Customer support experience in a call center or helpdesk environment is a plus.
Possesses the ability to relay technical information to non-technical users.
Possesses the ability to quickly learn software applications.
Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel) and Microsoft Outlook.
Must have working knowledge of Microsoft SQL Server Standard and Express editions.
Ability to write SQL scripts a plus.
Food service experience is a plus.
Strong organizational skills with ability to multitask and prioritize.
Associates or Bachelor degree preferred.
Applicants must be able to provide proof of employment eligibility if hired.
The individual also must possess the following general qualities :
Computer Skills :
To perform this job successfully, an individual should have practical experience in the following areas :
Computer Operations including Internet usage, Microsoft Office (Word, Excel, PowerPoint) Microsoft Outlook, Instant Messenger, Windows desktop operating systems and Windows server environment including SQL.
Overall understanding of Networking including TCP / IP, Windows Networking SMB, Networking hardware and socket connections.
The US base salary for this position is $ Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Last updated : 2024-05-17
Full Time
$49k-61k (estimate)
05/18/2024
08/14/2024
tsys.com
PANAMA CITY, FL
7,500 - 15,000
1983
Private
PHILLIP CHRISTO
$200M - $500M
TSYS offers mobile POS, credit card and commercial payment processing solutions for enterprises.
The job skills required for Client support specialist include Call Center, Microsoft Office, Written Communication, Listening, Customer Support, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support specialist positions, which can be used as a reference in future career path planning. As a Client support specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support specialist. You can explore the career advancement for a Client support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.