Dining Operations Support Specialist
7700BR
Finance & Administration
Aux-Dining
Detailed Job Description
The Operations Support Specialist position performs a variety of tasks coordinating and supporting the RIT Dining Business Office (DBO) daily business and financial operations under the direction of the Associate Director - Business Services.
Business Responsibilities:

• Act as Delivery Manager for Dining in the RIT Service Center (RSC). Includes fielding questions, first point of ticket escalation, service catalog upkeep, and submitting changes/additions to the Knowledge Based Articles (KBA's)
• RSC first point of escalation for weekly survey respondents and policy clarification
• Manage student employee workforce for the DBO
• Process student employment transactions and work closely with the Student Employment Office (SEO) to communicate key dates, processes, and changes to dining locations
• Frequently check office for general condition. Maintain, clean, and put in work orders with FMS for repair and cleaning
• Manages the office, including ordering supplies, and processing incoming physical mail and packages for all dining locations
• Manage storage rooms containing various office equipment, furniture, and marketing materials
• Assist in all aspects of project research and implementation for DBO initiatives
• Assist in the representation, planning and executing of open houses, resource fairs, webinars, departmental trainings, and all other events that the DBO attends
• Assist with submitting marketing requests (for DBO projects and events) and marketing organization. Create and maintain a calendar of approved communications
• Assist in all aspects of group planning including contracts, communications, calendar maintenance for dining locations, card printing, distribution and testing
• Schedule bulk communications through StarRez, RSC ticketing system and email
• Help onboard and maintain on-campus Tiger Bucks partners and Dining Department Card holders
• Become first point of escalation for meal plan exception requests from the MyLife Portal and maintain exceptions from semester to semester

Financial Responsibilities:

• Responsible for monthly Tiger Bucks Reload Station deposits
• Assist in Brinks scheduling and communications
• Assist with vending machine testing and reporting
• Responsible for vending machine refund cash reconciliations and replenishments
• Work closely with the Reporting & Data Specialist to ensure end of month processes are timely and accurate
• Responsible for sending monthly reports to contracted groups with billing backups
• Responsible for scheduled audits of transaction processing system (TPS) users, staff meal plans and Dining Department Card holders
• Review monthly Dining Department Card statements, field questions, research charges and resolve issues
• Help coordinate incoming rebate checks/funds and deposits with Shared Services Center (SSC) and Student Financial Services (SFS) and communicate to dining locations any transactions that will affect monthly reconciliations
• Help maintain workbooks for basic transactions to assist in monthly reconciliations
• Work closely with locations and Accounts Payable (AP) to resolve outstanding invoices and credits
• Coordinate testing of meal plans

Other Responsibilities:

• Greet visitors, provide directions, and respond to general inquiries
• Provide backup to all full-time DBO employees
• Trained on Point-of-Sale system (POS) and inventory count processes to assist locations when needed
• Other duties as assigned

Department/College Description
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.
As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).
Minimum Qualifications
Education/Experience:
Associates Degree (or equivalent experience)
2 years of applicable experience in an office setting, hospitality or higher education
Skills:

• Self-starter with strong problem-solving and prioritizing skills
• Strong customer service skills
• Able to work independently with minimal direction
• Work collaboratively with staff and faculty
• Detail oriented with ability to handle multiple and changing priorities and deliver quality results
• Experience with Microsoft Office products

Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: 114H
How to Apply
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the "Great Colleges to Work For." RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
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